Customer Experience Ambassador
3 weeks ago
About the Role
We're seeking a Customer Service Representative to join our team at KinCare, a leading provider of in-home care services for elderly Australians. This is a full-time opportunity on a 9-month fixed-term contract, with working hours scheduled between 6am and 6pm, Monday through Saturday.
As the first point of contact, you'll manage inbound calls from customers, Care Workers and various stakeholders, handling inquiries and ad-hoc requests with professionalism and timeliness.
This role requires strong communication and active listening skills, empathy, patience and a solution-focused approach. You'll need to be resilient and have a positive attitude, with the ability to work autonomously and as part of a team.
Industry experience and/or a passion for community work is highly regarded. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we'd love to hear from you.
About KinCare
Kincare's vision is to enable elderly Australians to remain living safely in their homes for as long as they wish. We've been putting our customers at the heart of everything we do for over 30 years, empowering them to live the life they choose.
What sets us apart is our people - passionate, committed colleagues who are continually inspired and challenged. You'll receive the support and training you need for a rewarding long-term career.
We prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally. Estimated Salary: AU$65,000 - AU$80,000 per annum (dependent on location). For more information, please visit our website.
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