Customer Relationship Manager

3 weeks ago


Bella Vista, New South Wales, Australia Cocoon Group Services Full time
Key Responsibilities
  • Cultivate and maintain strong relationships with existing participants as the primary point of contact, including family members, support coordinators, or guardians.
  • Understand participants' needs, objectives, and challenges to provide tailored solutions and support.
  • Proactively engage with existing participants to ensure satisfaction, address concerns, and maintain open lines of communication.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders. They should have a strong understanding of the NDIS and be familiar with relevant policies and procedures.

In terms of qualifications, the successful applicant will hold a minimum Certificate IV in Disability or Community Services, or higher. A Business Administration qualification is highly desirable.

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, plus additional benefits and opportunities for professional growth and development.



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