Digital Experience Visionary
3 weeks ago
At ResMed, we are pushing the boundaries of digital innovation to create a connected health ecosystem. As our Director of Omnichannel Experience, you will be responsible for crafting intuitive digital journeys that empower users to take control of their health.
We are seeking a strategic and visionary leader who can inspire teams through a deeply considered vision. The successful candidate will have a strong understanding of experience design principles and be able to nurture and coach CX, UX, ID, or other design capabilities.
The ideal candidate will have a passion for customer-centricity and excellent relationship-building skills. They will also possess a strong sense of creativity and accountability, with the ability to influence broadly across the organization to drive a focus on customer experience and design excellence.
This is an exciting opportunity to join a collaborative community of passionate and brilliant minds dedicated to changing the world. We offer a generous compensation package, flexible work arrangements, and travel opportunities.
Key Responsibilities:
- Lead a team to deliver seamless and immersive experiences across various online and offline touchpoints
- Develop well-considered, desirable, and usable touchpoints that fit into the overall customer experience
- Navigate through the complexities of different markets, such as China, to build and orchestrate experiences of varying maturities, cultures, and scale
- Serve as a strategic partner to Product Management and Engineering, helping define the product strategy across all ResMed experiences
What We Offer:
- A competitive base salary of $180,000 - $240,000 per year
- An annual cash bonus payment based on company, business unit, and/or individual performance
- A comprehensive benefits package, including medical, vision, dental, life insurance, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
- Three weeks Paid Time Off (PTO) in the first year of employment, plus 11 paid holidays and three floating days
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members
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