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Care Specialist with Excellent Communication Skills

1 month ago


Bella Vista, New South Wales, Australia Kincare Full time

About the Role:

We are seeking a highly skilled Care Specialist to join our national contact centre. As a key member of our team, you will be responsible for directing incoming customer calls and providing exceptional support with a wide range of queries.

This is an excellent opportunity to work in a fast-paced environment and contribute to delivering outstanding customer experiences.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide empathetic and effective communication to customers
  • Work collaboratively with colleagues to achieve team goals

What We Offer:

  • A full-time permanent position with a competitive salary of approximately $60,000 per annum, plus superannuation
  • A hybrid working model, with 2 days per week in our office and 3 days from home
  • Ongoing training and coaching to enhance your skills and career development
  • A fun and supportive team environment

About You:

To succeed in this role, you will possess excellent communication and customer service skills, with the ability to remain calm under pressure. Experience working in a call centre is advantageous, but not essential if you are a quick learner. Strong computer skills and demonstrated experience with CRM systems are required.

We offer a comprehensive induction program and ongoing support to ensure your success in this role. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.