Customer Service Advocate

1 month ago

Bella Vista, New South Wales, Australia Kincare Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Advocate to join our team on a 6-month part-time contract. In this role, you will be responsible for managing essential day-to-day accounts receivable tasks, including cash allocation, customer query resolution, and administrative duties.

Key responsibilities include:

  • Resolve customer queries related to accounts, invoices, statements of account, and credit notes.
  • Reconcile accounts, identify unpaid invoices and duplicate payments, and take swift action for resolution.
  • Process customer refunds and credit notes in a timely manner.
  • Update and promote direct debit payment methods during customer interactions.
  • Conduct collection calls for accounts over 60 days past due and negotiate with customers facing financial hardship.
  • Communicate with customers about declined direct debit payments, arrange prompt payment, and assess circumstances to prevent recurrence.
  • Support the Banking and Collections Supervisor with additional duties as necessary.

This part-time role (Tuesday, Wednesday, and Thursday) offers flexibility, allowing you to work from home 2 days per week. To thrive in this position, you'll need to be self-motivated and comfortable working independently.

About You

The ideal candidate for this role will possess:

  • Solid accounts receivable experience, preferably within aged care or financial hardship contexts.
  • Strong verbal and written communication skills.
  • Empathy and active listening skills.
  • A positive attitude, resilience, and eagerness to learn.
  • The ability to work both independently and as part of a team.
  • Experience in collections, complaints, or managing aged debt over 90 days.
  • A passion for community work and a strong customer service focus.
  • Strong organisational skills and the ability to meet deadlines.
  • Proficiency in using computer applications such as Word, Excel, PowerPoint, and database management.

The estimated salary range for this position is AU$65,000 - AU$80,000 per annum, depending on location and experience. We offer a comprehensive benefits package, including flexible work arrangements, opportunities for professional growth, and a supportive work environment.

About KinCare

Kincare's vision is to empower elderly Australians to remain living safely in their homes by providing them with the care and support they need. Our team is passionate about delivering exceptional customer service and making a positive impact in our community.

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