Customer Service Representative
1 month ago
About the Role:
We are seeking a talented Customer Service Representative to join our inbound contact centre on a fixed-term basis for 12 months. As the first point of contact, you will manage inbound calls from KinCare customers, Care Workers and various stakeholders, handling inquiries and ad-hoc requests with professionalism and timeliness.
This is a full-time opportunity on a 12-month fixed-term contract, with working hours scheduled between 6am and 6pm, Monday through Saturday. While we offer work-from-home options, regular attendance at our office is required; therefore, only Sydney-based candidates will be considered for this role.
About You:
- You will have customer service experience within a call centre environment
- Strong communication and active listening skills are essential
- Empathy, patience and a solution-focused approach are key
- You must be resilient and have a positive attitude
- Able to work autonomously and as part of a team
- Strong computer skills and experience with CRM systems are necessary
- Industry experience and/or a passion for community work is highly regarded
About KinCare:
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.
We prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally. Our people are passionate, committed and dedicated to delivering exceptional customer experiences.
The salary for this role is estimated to be around $70,000 per annum, depending on location and experience.
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