Aged Care Transition Specialist

4 weeks ago


Bella Vista, New South Wales, Australia Kincare Full time
About the Role

The Aged Care Transition Specialist plays a pivotal role in streamlining the transition process for elderly customers from the Commonwealth Home Support Program (CHSP) to the Home Care Packages (HCP) program. This involves conducting thorough assessments, providing guidance and support throughout the process, and ensuring a seamless transfer.

This position also educates customers and their families about the benefits and resources available through the HCP program, helps navigate administrative complexities, and assists in tailoring future funding packages to meet the specific needs and preferences of each customer.

Key Responsibilities:

  • Source accurate pipeline data from the My Aged Care Portal.
  • Utilize data to identify HCP allocation timeframes and report on successful HCP transitions.
  • Report on unsuccessful HCP transitions and identify barriers/themes.
  • Liaise with the CHSP team to identify customers approved for HCP and requiring ACAS assessments.
  • Develop action plans to enhance customer engagement during the HCP assignment period.
  • Establish a strong working relationship with the sales team.
  • Compile and share monthly reporting to track performance, identify trends, and review customer experience.

About You

To succeed in this role, you will require a comprehensive understanding of CHSP, HCP, and relevant Aged Care legislation. Excellent interpersonal and communication skills are essential, as well as strong report writing and documentation skills. Advanced IT skills and the ability to produce professional reports are also necessary.

You should be able to meet Key Performance Indicators (KPIs) and manage performance effectively. Experience in stakeholder negotiation and coordination is highly desirable, as is the ability to work independently and proactively, identifying issues and potential solutions.

A genuine passion and interest in helping vulnerable elderly customers and their families are essential. Proven ability to influence positive outcomes for customers in line with business objectives is also required.

Estimated Salary Range: $80,000 - $110,000 per annum, depending on location and experience.



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