Digital Health Experience Architect
4 weeks ago
About ResMed
At ResMed, we're shaping the future of healthcare by creating innovative digital solutions that empower patients to take control of their well-being. As a leading global medical device company, we're committed to helping people breathe better, live better, and thrive in a world where respiratory conditions are a growing concern.
Job Summary
We're seeking an experienced Digital Health Experience Architect to join our team and lead the development of seamless and immersive experiences across various online and offline touchpoints. This is a unique opportunity to leverage your expertise in experience design principles to drive meaningful interactions with our customers and shape the future of healthcare.
About the Role
The successful candidate will be responsible for:
- Leading a team to deliver cutting-edge experiences that integrate online and offline touchpoints, focusing on delivering exceptional customer outcomes and exceeding expectations.
- Collaborating with cross-functional teams, including Marketing, Revenue, and CX Leadership, to develop a cohesive brand personality that engages all five senses.
- Driving innovation through experimentation and agile development, staying ahead of emerging trends in design, research, and technology.
- Navigating complex markets and cultures to build and orchestrate experiences of varying maturities, scale, and preferences.
- Influencing broadly across the organization to drive a focus on customer experience and design excellence.
About You
To succeed in this role, you'll need to possess:
- A deep understanding of our customers' experiences and a passion for continuously evolving and influencing the way we design experiences and products.
- Strategic and visionary thinking, with the ability to develop and execute experiences that align with the company's global business objectives.
- Inspirational leadership skills, with the ability to inspire teams through deeply considered vision and ignite enthusiasm, foster collaboration, and drive exceptional results.
- Strong technical proficiency in experience design principles across CX, UX, ID, or other Design capabilities.
- The ability to influence broadly across the organization and drive a focus on customer experience and design excellence.
What We Offer
As a valued member of our team, you can expect:
- An estimated salary of $180,000 - $240,000 per annum, based on location and experience.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Flexible work arrangements and opportunities for professional growth and development.
- The chance to work with a talented and passionate team dedicated to making a meaningful impact in the lives of millions of people worldwide.
Join Our Team
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