Expert Customer Care Advocate
4 weeks ago
About the role
We are seeking a highly skilled Expert Customer Care Advocate to join our team on a 9-month fixed-term contract. This is a full-time opportunity with working hours scheduled between 6am and 6pm, Monday through Saturday.
This role requires you to serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. You will manage inbound calls from KinCare customers, Care Workers, and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness.
About you
To thrive in this role, you'll need to have:
- Customer service experience within a call centre environment
- Strong communication and active listening skills
- Empathy, patience, and a solution-focused approach
- Resilience and a positive attitude
- Ability to work autonomously and as part of a team
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
- Industry experience and/or a passion for community work is highly regarded
About KinCare
Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.
We prioritize work-life balance, offering flexibility to ensure our team members thrive personally and professionally.
Average annual salary: $70,000 - $90,000, depending on experience and qualifications.
As a family-oriented company, we value the well-being of our employees and provide opportunities for professional growth and development.
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