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Digital Experience Architect
1 month ago
At ResMed, we're revolutionizing healthcare by harnessing the power of technology. As a Digital Experience Architect, you'll play a pivotal role in crafting seamless and immersive experiences that empower our customers to take control of their health.
This is an opportunity to redefine the way people interact with their well-being, leveraging cutting-edge solutions to deliver meaningful, engaging, and desirable interactions aligned with customer needs and expectations.
You'll lead a team to design and implement offline and online experiences that integrate environment/space design, customer service interactions, and other ResMed touchpoints, working closely with Marketing/Revenue partners to set the bar for excellence.
A collaborative approach will be key to your success, as you work alongside peers in the CX leadership team to develop well-considered, desirable, and usable touchpoints that fit into the overall customer experience.
In this role, you'll emphasize the importance of delivery as the team shapes new areas by integrating offline and online experiences, aiming to create a cohesive brand personality that engages all five senses.
You'll also navigate the complexities of different markets, such as China, to build and orchestrate experiences of varying maturities, cultures, and scale, striking the right balance between creation, support, and direction.
The successful candidate will have extensive experience in product design, reflecting a passion for customer-centricity, excellent relationship-building skills, and a strong sense of creativity and accountability.
We're seeking a visionary leader who can inspire teams through deeply considered vision that empowers individuals and teams, igniting enthusiasm, fostering collaboration, and driving exceptional results.
To thrive in this role, you'll need to demonstrate strong technical proficiency in experience design principles across CX, UX, ID, or other design capabilities, while maintaining a growth mindset and staying up-to-date with emerging trends in design, research, and technology.
This is an opportunity to join a diverse and inclusive culture where individual expression is encouraged, and innovative ideas are valued. At ResMed, we focus on creating a workplace that's challenging, supportive, and inspiring, where you can meet your goals and create new ones.
Benefits include a competitive salary range of $180,000 - $240,000, comprehensive medical, vision, dental, and life insurance, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.