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Customer Service Representative
1 month ago
About the Role:
We're seeking a talented Customer Service Representative to join our national contact centre. As the voice of KinCare, you'll be responsible for directing incoming customer calls and assisting with various queries while ensuring exceptional customer experiences.
Key Highlights:
- Fully remote and hybrid work options
- Competitive salary of $70,000 - $80,000 per annum
- Additional annual leave after 12 months of service
- Flexible working hours between 12:30 pm - 9:00 pm (AEST)
A Day in the Life:
You will thrive in a fast-paced team environment, remaining calm under pressure while delivering outstanding customer service. With excellent communication and time-management skills, you'll excel in this role.
About You:
You will be empathetic, with strong computer skills and experience working with CRM systems. A quick learner, you'll adapt to new situations and technologies. Your attention to detail and organisational abilities will ensure seamless interactions with customers.
Kincare Overview:
We have a 30-year track record of supporting older Australians to live independently through tailored in-home care services. Our commitment to improving quality of life and health & well-being drives our work.
Work Environment:
You'll be part of a passionate, committed team that values work-life balance and flexibility. As a family-orientated company, we prioritise employee support and development opportunities.
Pre-Employment Requirements:
All successful candidates must complete a mandatory National Police check and provide proof of COVID-19 vaccination prior to commencement.
