Senior Customer Experience Advisor

4 weeks ago


Bella Vista, New South Wales, Australia Kincare Full time

About the role:

At KinCare, we're seeking a talented Senior Customer Experience Advisor to join our national contact centre. As a vital member of our team, you'll be responsible for delivering exceptional customer experiences through inbound calls and ensuring each interaction is of the highest quality.

We offer a hybrid working model, allowing you to split your time between our Bella Vista office and remote work.

You can expect:

  • A full-time permanent position with opportunities for growth and development
  • Additional annual leave once you reach your 12-month anniversary with KinCare
  • Flexible working hours between 12:30 pm and 9:00 pm (AEST) Monday to Friday
  • One weekend shift every 4-6 weeks
  • Work-from-home options
  • Ongoing training and coaching for your professional development
  • A supportive and collaborative team environment

About you:

To succeed in this role, you'll require exceptional communication and customer service skills, empathy, and the ability to remain calm under pressure. While experience in a call centre is advantageous, we welcome quick learners who are eager to develop their skills.

You'll also need strong computer skills and demonstrated experience with CRM systems, as well as excellent time-management and organisational abilities with outstanding attention to detail.

About KinCare:

We've been supporting older Australians to live independently for over 30 years. Our commitment to improving the quality of life and health & wellbeing for our customers drives everything we do.

As a family-orientated company, we prioritise work-life balance and flexibility. You'll be surrounded by passionate and committed colleagues who inspire and challenge you every day. We provide the support and training needed for a rewarding long-term career.

Prior to commencement, you'll need to complete a mandatory National Police check, Work Rights check, and provide proof of COVID-19 vaccination.

Estimated Salary: AU$65,000 - AU$85,000 per annum, dependent on experience.



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