Business Relationship Development Specialist

4 weeks ago


Bella Vista, New South Wales, Australia Cocoon Group Services Full time
About Us

Cocoon SDA Care is a pioneering organization dedicated to providing bespoke homes and support services to individuals with disabilities. Our vision is to empower every person with disability to live life to the fullest, embracing endless opportunities of unique ability.

Job Description

This role is designed to foster strong relationships between our organization, participants, and their families. As a key point of contact, you will be responsible for establishing and maintaining open lines of communication, ensuring satisfaction, addressing concerns, and proactively engaging with participants to meet their needs.

The purpose of this role is to deliver exceptional service by collaborating with internal teams, monitoring key account metrics, and analyzing performance trends. You will also act as a participant advocate, effectively communicating and addressing their needs, feedback, and concerns.

  • Cultivate and maintain strong relationships with existing participants, including family members, support coordinators, or guardians.
  • Understand participants' needs, objectives, and challenges to provide tailored solutions and support.
  • Proactively engage with participants to ensure satisfaction, address concerns, and maintain open lines of communication.
Key Responsibilities
  • Conduct regular business reviews to assess performance, identify areas for improvement, and ensure alignment with participant goals.
  • Collaborate with internal teams to deliver exceptional service and meet participant expectations.
  • Monitor and analyze key account metrics to track performance and identify trends.
  • Act as a participant advocate within the organization, effectively communicating and addressing participant needs, feedback, and concerns.
  • Provide guidance and recommendations to management regarding needs and improvements related to accommodation and care.
  • Prepare regular reports on participant performance, highlighting key metrics and opportunities for improvement.
Required Skills and Qualifications
  • NDIS worker screening clearance.
  • NDIS COVID 19 Certification.
  • Proof of Full Vaccination.
  • Valid Driver's License.
  • Working with Children Check.
  • NDIS Worker Orientation certificate.
Academic & Professional Qualifications
  • Minimum certificate IV in Disability or Community Services or higher.
  • Business Administration Qualification (Desired).

Estimated salary: $70,000 - $90,000 per annum, depending on location and experience. Please note that this estimate may vary based on individual circumstances.



  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    About the RoleAs a Relationship Development Specialist with the Cocoon Group Services team, you will play a vital role in establishing and maintaining strong relationships with our clients and stakeholders. Based in Bella Vista, NSW, this opportunity requires someone who is passionate about delivering exceptional customer service and building trust with our...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    Job OverviewWe are seeking a highly skilled Relationship Development Specialist to join our team at Cocoon SDA Care in Bella Vista, NSW. As a key member of our organization, you will play a vital role in establishing and maintaining strong relationships with community representatives in NSW.About the RoleThe successful candidate will be responsible for...


  • Bella Vista, New South Wales, Australia Strikeforce Full time

    We're looking for a skilled Business Development Data Specialist to join our high-performing team at Strikeforce, an award-winning shopper marketing agency.About the RoleAs a Business Development Data Specialist, you will be responsible for driving client success through expert data management and reporting. You will act as the vital bridge between our...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    Cocoon Group Services is a dedicated provider of homes and support staff to NDIS participants.We are seeking a skilled Account Relationship Specialist to join our team in NSW.As an Account Relationship Specialist, you will play a critical role in supporting and engaging all departments by being dedicated to internal clients, their needs, and duties.You will...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    Role OverviewWe are seeking a highly skilled Key Account Relationship Specialist to join our team at Cocoon Group Services. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our participants, their families, and support coordinators in NSW.In this role, you will work closely with internal...


  • Bella Vista, New South Wales, Australia Trikon Business Solutions Full time

    **Job Summary**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Trikon Business Solutions.**About the Role**This is an exciting opportunity for someone who is passionate about administration and has excellent organizational skills. As an Administrative Support Specialist, you will be responsible for...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    About UsCocoon SDA Care is a dedicated organisation providing homes and support staff to NDIS participants, focusing on 'moving disability to endless opportunities of unique ability' and empowering individuals with disabilities to live life to their full potential.Purpose of the RoleThis position supports and engages all departments by being dedicated to...


  • Bella Vista, New South Wales, Australia Kincare Full time

    About the RoleWe are seeking a skilled Business Development Manager to join our team at Kincare. As a Business Development Manager, you will be responsible for developing and implementing business strategies to drive growth and expansion.Key Responsibilities:Develop and implement business strategies to drive growth and expansionIdentify and pursue new...


  • Bella Vista, New South Wales, Australia Norwest Recruitment Full time

    Company Overview: With a history of more than 30 years, Norwest Recruitment represents Australia and New Zealand's largest wholesale group in the sector.">Norwest Recruitment is a buying group and advocacy service that supports their members in a trade Wholesale industry. Our team works closely with some of the largest independent companies in their...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    About the RoleHorizon Solsolutions Australia Pty Ltd (Cocoon Group Services) is a dynamic organization dedicated to providing exceptional support and services to NDIS participants.


  • Bella Vista, New South Wales, Australia Norwest Recruitment Full time

    The Norwest Recruitment team is seeking a highly skilled Commercial Manager to lead our clients' buying group, maximising their benefits from commercial agreements with suppliers. **About the Role**This newly created position will be responsible for developing and maintaining relationships with suppliers, members, and the Board of Directors. You will manage...


  • Bella Vista, New South Wales, Australia Norwest Recruitment Full time

    About the RoleWe are seeking a highly experienced Business Development Lead to join our team in Norwest Business Park.The successful candidate will lead a small team and be responsible for managing commercial agreements, relationships, and terms with suppliers and group members.Key Responsibilities:Develop and maintain strong relationships with suppliers,...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    About UsCocoon Group Services, a leading provider of NDIS solutions in Australia, is dedicated to empowering individuals with disabilities to achieve their full potential. Our mission is to deliver exceptional care and support, fostering strong relationships with our clients, stakeholders, and the broader community.Key Responsibilities:We are seeking a...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    Key ResponsibilitiesCultivate and maintain strong relationships with existing participants as the primary point of contact, including family members, support coordinators, or guardians.Understand participants' needs, objectives, and challenges to provide tailored solutions and support.Proactively engage with existing participants to ensure satisfaction,...


  • Bella Vista, New South Wales, Australia Pearl Energy No 1 Pty Ltd Full time

    Pearl Energy No 1 Pty Ltd is a leading innovator in the petroleum and convenience retail industry, with a strong commitment to operational efficiency and technological advancements. Our IT Services Division plays a critical role in supporting our business operations through cutting-edge solutions tailored to meet the demands of the industry.Job OverviewWe...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    About UsCocoon SDA Care is a leading provider of homes and support services for NDIS participants. Our mission is to empower individuals with disabilities to reach their full potential.We are seeking an experienced Disability Support Relationship Liaison to join our team in NSW. As the primary point of contact, you will cultivate strong relationships with...


  • Bella Vista, New South Wales, Australia Cocoon Group Services Full time

    About Our Organisation">Cocoon SDA Care, a leading provider of NDIS services in NSW, is dedicated to empowering individuals with disabilities to achieve their full potential.We are seeking an exceptional Relationship Manager to join our team, who shares our passion for delivering high-quality support and care to our participants.Job Summary">This is an...


  • Bella Vista, New South Wales, Australia Michael Page Full time

    A rewarding opportunity awaits an experienced Business Development Manager to join our dynamic team at Michael Page in Sydney, Australia. This position is perfect for a driven individual with a proven track record in sales and business development.About the CompanyMicahel Page is a leading recruitment agency operating in over 30 countries worldwide. Our goal...


  • Bella Vista, New South Wales, Australia Kincare Full time

    About the role:We are seeking an ambitious Business Development professional to join our dynamic team at Kincare. In this challenging yet rewarding role, you will be responsible for driving business growth through strategic partnerships and networking.Your primary objective will be to expand our customer base by identifying new business opportunities and...


  • Bella Vista, New South Wales, Australia HubSpot, Inc Full time

    About HubSpotHubSpot, Inc is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth.Salary: $80,000 - $120,000 per yearAbout the RoleWe're...