Business Relationship Development Specialist
4 weeks ago
Cocoon SDA Care is a pioneering organization dedicated to providing bespoke homes and support services to individuals with disabilities. Our vision is to empower every person with disability to live life to the fullest, embracing endless opportunities of unique ability.
Job DescriptionThis role is designed to foster strong relationships between our organization, participants, and their families. As a key point of contact, you will be responsible for establishing and maintaining open lines of communication, ensuring satisfaction, addressing concerns, and proactively engaging with participants to meet their needs.
The purpose of this role is to deliver exceptional service by collaborating with internal teams, monitoring key account metrics, and analyzing performance trends. You will also act as a participant advocate, effectively communicating and addressing their needs, feedback, and concerns.
- Cultivate and maintain strong relationships with existing participants, including family members, support coordinators, or guardians.
- Understand participants' needs, objectives, and challenges to provide tailored solutions and support.
- Proactively engage with participants to ensure satisfaction, address concerns, and maintain open lines of communication.
- Conduct regular business reviews to assess performance, identify areas for improvement, and ensure alignment with participant goals.
- Collaborate with internal teams to deliver exceptional service and meet participant expectations.
- Monitor and analyze key account metrics to track performance and identify trends.
- Act as a participant advocate within the organization, effectively communicating and addressing participant needs, feedback, and concerns.
- Provide guidance and recommendations to management regarding needs and improvements related to accommodation and care.
- Prepare regular reports on participant performance, highlighting key metrics and opportunities for improvement.
- NDIS worker screening clearance.
- NDIS COVID 19 Certification.
- Proof of Full Vaccination.
- Valid Driver's License.
- Working with Children Check.
- NDIS Worker Orientation certificate.
- Minimum certificate IV in Disability or Community Services or higher.
- Business Administration Qualification (Desired).
Estimated salary: $70,000 - $90,000 per annum, depending on location and experience. Please note that this estimate may vary based on individual circumstances.
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