Disability Relationship Advocate

3 weeks ago


Bella Vista, New South Wales, Australia Cocoon Group Services Full time

About Our Organisation

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Cocoon SDA Care, a leading provider of NDIS services in NSW, is dedicated to empowering individuals with disabilities to achieve their full potential.

We are seeking an exceptional Relationship Manager to join our team, who shares our passion for delivering high-quality support and care to our participants.

Job Summary

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This is an exciting opportunity for a skilled professional to develop and maintain strong relationships with our participants, their families, and internal stakeholders. As a key member of our team, you will be responsible for providing tailored solutions and support to meet the unique needs of each participant.

Main Responsibilities

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  • Establish and maintain effective relationships with participants, family members, support coordinators, and guardians.
  • Conduct thorough assessments to understand participant needs, objectives, and challenges.
  • Develop and implement tailored support plans to address participant goals and objectives.
  • Collaborate with internal teams to deliver exceptional service and meet participant expectations.
  • Maintain accurate records and reports on participant performance and progress.
  • Act as a participant advocate within the organisation, effectively communicating and addressing participant needs, feedback, and concerns.
  • Provide guidance and recommendations to management regarding participant needs and improvements.
  • Prepare regular reports on participant performance, highlighting key metrics and opportunities for improvement.
  • Work collaboratively with external stakeholders, including government departments and community organisations, to promote Cocoon SDA Care's services and support.

Requirements

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To be successful in this role, you will require:

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  • A minimum certificate IV in Disability or Community Services or higher.
  • NDIS worker screening clearance, NDIS COVID 19 Certification, Proof of Full Vaccination, and Valid Driver's License.
  • Working with Children Check.
  • NDIS Worker Orientation certificate completed.

What We Offer

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In return for your skills and experience, we offer a competitive salary range of $65,000 - $80,000 per annum, depending on qualifications and experience.

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Please note that only shortlisted applicants will be contacted. We look forward to receiving your application.



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