Relationship Development Specialist
4 weeks ago
We are seeking a highly skilled Relationship Development Specialist to join our team at Cocoon SDA Care in Bella Vista, NSW. As a key member of our organization, you will play a vital role in establishing and maintaining strong relationships with community representatives in NSW.
About the RoleThe successful candidate will be responsible for cultivating and maintaining positive relationships with existing participants, their families, and support coordinators. You will work closely with internal teams to deliver exceptional service and meet participant expectations.
Key Responsibilities- Cultivate and maintain strong relationships with existing participants, their families, and support coordinators.
- Understand participants' needs, objectives, and challenges to provide tailored solutions and support.
- Proactively engage with existing participants to ensure satisfaction, address concerns, and maintain open lines of communication.
- Conduct regular business reviews to assess performance, identify areas for improvement, and ensure alignment with participant goals.
- Collaborate with internal teams to deliver exceptional service and meet participant expectations.
- Monitor and analyze key account metrics to track performance and identify trends.
- Act as a participant advocate within the organization, effectively communicating and addressing participant needs, feedback, and concerns.
- Provide guidance and recommendations to management regarding needs and improvements that relate to accommodation and care.
- Prepare regular reports on participant performance, highlighting key metrics and opportunities for improvement.
- Maintain strong communication with the State Manager, Community Engagement Manager, and Service Manager to ensure high-quality service delivery.
- Work collaboratively with external stakeholders, including existing participants, family members, support coordinators, LACs, and government departments to develop, implement, and evaluate community engagement and brand awareness opportunities.
- Identify, facilitate, and participate in participants' community and stakeholder events and forums to effectively represent Cocoon SDA Care as a service provider.
- NDIS worker screening clearance,
- NDIS COVID-19 Certification,
- Proof of Full Vaccination,
- Valid Driver's License,
- Working with Children Check
Please note that the successful applicant must also hold an NDIS Worker Orientation certificate.
Qualifications- Minimum Certificate IV in Disability or Community Services or higher,
- Bachelor's degree in Business Administration (desired)
Estimated Salary: AU$65,000 - AU$80,000 per annum, depending on experience.
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