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Customer Support Specialist

1 month ago

Sydney, New South Wales, Australia REA Group Full time
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our team at REA Group. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer experiences.

As a Customer Support Specialist, you will be the front-line interface for our customers, consumers, and internal stakeholders. You will be responsible for resolving issues via phone, email, and web chat in a timely and professional manner.

About the Role
  • Resolve customer issues with empathy, professionalism, and efficiency
  • Work collaboratively with cross-functional teams to drive performance excellence
  • Proactively identify opportunities to innovate and improve the employee experience, customer experience, and operational excellence
Key Requirements
  • Demonstrated ability to work in a fast-paced environment with multiple priorities
  • Excellent communication and problem-solving skills
  • Ability to work autonomously and as part of a high-performing team
What We Offer
  • A competitive salary of $70,000 - $90,000 per year, depending on experience
  • A hybrid and flexible approach to working
  • Flexible parental leave offering for primary and secondary carers
  • Programs to support mental, emotional, financial, and physical health & wellbeing
  • Opportunities for career growth and development
About Us

REA Group is a leading global digital business specialising in property. We are committed to delivering exceptional customer experiences and creating a thriving culture that values high performance and care.