Customer Complaints Resolutions Specialist

2 weeks ago

Sydney, New South Wales, Australia Allianz Australia Full time
Dispute Resolution Specialist

This is an opportunity to join a leading company in Australia, Allianz Australia, as they continue to grow and expand. The Dispute Resolution Specialist role plays a crucial part in resolving customer complaints in accordance with external dispute guidelines, policies and procedures.

About the Role

Allianz Australia offers a workplace where everyone feels like they belong, promoting a culture of lifelong learning, development, and global mobility. As a Dispute Resolution Specialist, you will be responsible for resolving customer complaints, collaborating with internal stakeholders, and developing solutions to resolve complex complaints.

Responsibilities
  • Resolve customer complaints in accordance with external dispute guidelines, policies and procedures, and related policy documents.
  • Engage with stakeholders across General Insurance areas, including Property, Motor, Commercial, and Farm.
  • Communicate with customers in a professional and empathetic manner to understand their concerns and provide updates.
  • Collaborate with internal stakeholders to ensure complaints are handled in accordance with company policies and regulatory requirements.
  • Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
  • Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
Requirements
  • In-depth knowledge of the General Insurance industry in Property and/or Motor (mandatory).
  • Extensive experience in dispute resolution within the General Insurance industry (desirable).
  • Resilience to advocate for and challenge positions to find fair and reasonable solutions for complex complaints.
  • Ability to plan and prioritise effectively, work under pressure, and strong time management skills.
  • Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion in order to reach the best outcome.
What's on Offer
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
Estimated Salary: $60,000 - $80,000 per annum

  • Customer Complaints Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Healthdirect Australia Full time

    Job DescriptionWe are seeking an experienced Customer Complaints Resolution Specialist to join our team at Healthdirect Australia. In this role, you will be responsible for the oversight and management of all complaints and escalations that are processed by the My Aged Care contact centre.About the RoleActive management of complaints and escalations handled...

  • Complaints Handling and Resolution Expert

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Complaints Handling and Resolution ExpertWe are seeking a highly experienced Compliant Handling and Resolution Expert to join our team at Allianz Australia. This role involves resolving customer complaints in accordance with external dispute guidelines, policies and procedures. You will collaborate with internal stakeholders, develop solutions to resolve...

  • Expert Customer Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Dyson Full time

    About DysonDyson is a dynamic and innovative company that values its employees' growth and well-being. As an Expert Customer Resolution Specialist, you will play a critical role in delivering exceptional customer experiences and resolving complex complaints.The estimated salary for this role is $90,000 - $120,000 per year, depending on experience. This...

  • Claims Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Join IAG's team as a Claims Resolution Specialist and make a real difference in customers' lives.In this role, you will provide expert advice on effective complaints management processes and support customers in achieving positive outcomes.As a key member of our team, you will work collaboratively with colleagues to resolve customer complaints efficiently...

  • Risk Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia AXA Group Full time

    Job OverviewWe are seeking a skilled Risk Resolution Specialist to join our team in Sydney, Australia.This is a fantastic opportunity for someone with a strong background in compliance and complaint handling to take their career to the next level.

  • Compliance and Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Australian Government Department of Defence Full time

    Company Overview">The Australian Government Department of Defence is a leading organisation in the field of defence policy and complaint resolution.">About Us">We are responsible for managing complaints and resolving disputes within the Defence community. Our team works closely with stakeholders to provide expert advice, education, and support.">Job...

  • Dispute Resolution Professional

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Dispute Resolution SpecialistAbout the Role:We are seeking a highly skilled Dispute Resolution Specialist to join our team in Australia and New Zealand. As a key member of our dispute resolution team, you will be responsible for managing disputes that arise from unresolved complaints.Your Key Responsibilities:Manage internal and external disputes ranging...

  • General Insurance Dispute Resolution Manager

    2 weeks ago

    Sydney, New South Wales, Australia Allianz Australia Full time

    Customer Complaints Resolution OpportunityWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia. This role involves resolving customer complaints in accordance with external dispute guidelines, policies and procedures. You will collaborate with internal stakeholders, develop solutions to resolve complex...

  • Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    Career Opportunities at Crawford & CompanyCompany OverviewCrawford & Company is the world's largest publicly listed claims management company operating in more than 70 countries. With over 80 years of experience, we are committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.About the...

  • Dispute Resolution Professional

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Make a meaningful impact as a Dispute Resolution Specialist with IAG.As part of Australia's largest insurance group, you'll be working towards making your world safer. We're looking for someone with high-level dispute resolution skills and a strong sense of fairness to deliver an exceptional alternative dispute resolution experience to our customers and...

  • Conflict Resolution Specialist

    1 month ago

    Sydney, New South Wales, Australia Optimal Recruitment Full time

    About the RoleWe are seeking an experienced Conflict Resolution Specialist to join our team at Optimal Recruitment. The successful candidate will be responsible for resolving formal complaints made by volunteers or staff in a timely and professional manner.Company OverviewThe organisation is a well-respected not-for-profit entity dedicated to rehabilitating...

  • Conflict Resolution Expert

    4 weeks ago

    Sydney, New South Wales, Australia IAG Full time

    Make a Real DifferenceA career as a Conflict Resolution Expert at IAG offers the chance to shape the lives of people across Australia and New Zealand.Your RoleWe are seeking an experienced professional to manage disputes arising from unresolved complaints. As a Conflict Resolution Expert, you will utilise your exceptional dispute resolution skills and...

  • CTP Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Internal Review Specialist (MAIA CTP)Suncorp Group is seeking a highly skilled Internal Review Specialist to join our Personal Injury Team in Sydney or Canberra.This role is ideal for professionals with experience in CTP Claims or Law, offering an exciting opportunity to utilize their clinical expertise, decision-making, and writing skills.Job DescriptionWe...

  • Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityAs a Claims Resolution Specialist in our dispute management team, you will play a key role in ensuring fair, effective, and timely resolution of complaints in accordance with Crawford/client/regulatory requirements.You will be responsible for reviewing and managing complaints that require technical review, policy interpretation, and a...

  • Claims Management Specialist

    1 month ago

    Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityAt Crawford & Company, we are seeking a skilled Claims Management Specialist to join our team in resolving complex complaints. As an expert in claims management, you will be responsible for reviewing and managing technical claims, interpreting policies, and identifying root causes.You will work closely with claim adjusters, examining...

  • Insurance Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    Job OverviewTal Services Limited is committed to providing exceptional customer service and ensuring the timely resolution of insurance claims. As an Insurance Claims Resolution Specialist, you will play a critical role in managing a portfolio of life insurance claims in accordance with our company's philosophy, procedures, and legislative requirements.About...

  • Accounts Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Opal HealthCare Full time

    We are seeking an experienced Accounts Resolution Officer to join our team at Opal HealthCare.As an Accounts Resolution Specialist, you will play a critical role in effectively and professionally managing the resolution of complex Tier 2 requests relating to all areas of Resident Management.This is a full-time permanent opportunity that offers a competitive...

  • Complaints Management Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    The Department of Education is seeking a skilled Project Officer (System Administration) to join the Staff Complaints Team in Parramatta. This exciting opportunity will allow you to make a real impact by ensuring the effective management of staff complaints and promoting a culture of transparency and accountability.As a key member of the team, you will work...

  • Insurance Claims Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    About Tal Services LimitedTal Services Limited is a leading provider of life insurance and superannuation services in Australia.We have a strong commitment to delivering exceptional customer experiences and building long-term relationships with our customers.Job Title: Insurance Claims Resolution SpecialistWe are seeking an experienced Insurance Claims...

  • Customer Service and Order Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia People2People Full time

    We are seeking an experienced Customer Service Representative to join our team as part of our Customer Service Team.About the CompanyOur client is one of the world's leading medical technology companies, offering a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, Neurotechnology, and Spine.The RoleThis temporary...