Program Specialist, Customer Experience Expert

16 hours ago


Sydney, New South Wales, Australia Uber Full time

This is an exciting opportunity to join Uber as a Program Specialist, Customer Experience Expert. As a key member of the ANZ Earner team, you will be responsible for managing day-to-day customer operations, working closely with our customer support network to drive experience improvements, and leading cross-functional projects.

We are looking for someone with a passion for helping others and creating support experiences that surprise and delight. You should have excellent written and verbal communication skills, strong stakeholder management skills, and the ability to work in a fast-paced environment. A strong understanding of customer operations and experience design principles is essential.

In this role, you will be the main point of contact for high-escalation issues, requiring exceptional problem-solving skills and the ability to navigate complex situations effectively. If you have a track record of delivering outstanding results in similar roles and possess a unique blend of technical and interpersonal skills, we encourage you to apply.

At Uber, we prioritize diversity and inclusion, fostering an environment where everyone feels valued and empowered to contribute their best work. Our open culture encourages collaboration, innovation, and continuous learning. We strive to create opportunities for growth and development, enabling our employees to reach new heights in their careers.



  • Sydney, New South Wales, Australia The Just Group Full time

    About The RoleWe are seeking a highly motivated Denim Expert and Customer Experience Specialist to join our team at Just Jeans, part of The Just Group. As a key member of our store team, you will play a crucial role in delivering an exceptional customer experience and driving sales growth.Key Responsibilities:Provide expert advice on denim products to...


  • Sydney, New South Wales, Australia inchcape Full time

    Bravoauto, a global leader in the automotive and logistics industry, is seeking an experienced Customer Experience Expert to join our team at our Penrith site.About Us:Inchcape, our parent company, employs over 1,400 team members across Australia and New Zealand. Our diverse portfolio spans distribution, retailing, and logistics.About the Role:This rewarding...


  • Sydney, New South Wales, Australia Virgin Australia Full time

    **About Virgin AustraliaWe're a pioneering airline that's always done things differently. Our goal is to make flying better than 'nice.' To achieve this, we need a team of talented individuals who are passionate about delivering exceptional customer experiences.As a **Loyalty Platform Specialist**, you'll work closely with business stakeholders to provide...


  • Sydney, New South Wales, Australia Internetwork Expert Full time

    Job SummaryWe are seeking a Credit Risk Specialist to join our team at Internetwork Expert, Australia's largest and fastest-growing independent agency in digital marketing. As a Credit Risk Specialist, you will be responsible for assessing creditworthiness of clients and providing administrative support to the Collection Coordinator.


  • Sydney, New South Wales, Australia JB Hi-Fi Full time

    About JB Hi-FiWe're a leading consumer electronics retailer with over 200 stores across Australia and New Zealand.The OpportunityAs a Customer Experience Specialist, you'll play a key role in delivering exceptional customer experiences during our peak trade season. You'll work closely with our team to provide top-notch service, support, and advice to...


  • Sydney, New South Wales, Australia Inchcape Full time

    Unlock Your Potential as a Customer Experience SpecialistAt Bravoauto, we're on a mission to deliver an exceptional sales process through outstanding customer experience. As a Customer Experience Specialist, you'll be at the forefront of this journey, serving as one of our main customer contact points throughout their journey.Key Responsibilities:Provide...


  • Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking a skilled Customer Experience Specialist to join our team at Woolworths Group. In this exciting role, you will have the opportunity to work with fresh produce and provide excellent customer service.About Us:Woolworths Group is one of Australia's largest retailers, with over 128,000 employees across its supermarkets, Big W, and Countdown...


  • Sydney, New South Wales, Australia Microsoft Full time

    OverviewWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a key member of our technical support team, you will be responsible for resolving complex customer technical issues, providing expert advice, and collaborating with internal teams to deliver exceptional customer experiences.

  • Sales Consultant

    4 weeks ago


    Sydney, New South Wales, Australia Telstra Full time

    At Telstra, we're building a connected future for everyone to thrive. Our Retail Sales Consultants play a vital role in delivering exceptional customer experiences by providing tailored solutions and expert knowledge on the latest cutting-edge technology.About the RoleWe're seeking a highly motivated and tech-savvy individual to join our team as a Sales...


  • Sydney, New South Wales, Australia Woolworths Group Full time

    We are seeking an experienced Program Management Expert to join our dynamic team at Woolworths Group. This is a 12-month fixed-term contract opportunity with the potential to extend or become permanent.The successful candidate will be responsible for leading the delivery of key programs, including the Group Procurement Capability Framework and Quarterly...


  • Sydney, New South Wales, Australia Zip Co Full time

    Unlock a fulfilling career as a Customer Experience Enablement Expert at Zip Co.Company OverviewZip Co Limited is a digital financial services company that offers innovative, people-centred products. With a presence in Australia and New Zealand (ANZ) and the US, we connect millions of customers with our global network of tens of thousands of merchants.About...


  • Sydney, New South Wales, Australia NICE Full time

    A rewarding career opportunity has emerged at NICE as a Senior Technical Support Engineer in Australia. With an estimated salary of $85,000 to $110,000 per annum, this role offers a unique chance to contribute to the growth and success of a leading company.Company OverviewNICE is a prominent player in the industry, renowned for its cutting-edge solutions and...


  • Sydney, New South Wales, Australia Advanced Navigation Full time

    Company OverviewAdvanced Navigation is a leading innovator in AI robotics and navigation technologies, driving the autonomy revolution across diverse applications. Our culture of research and discovery fuels our mission to be a catalyst for this transformation.Our Technology ExpertiseAerospace and DefenceSurveying and MappingAutonomous Vehicles and...


  • Sydney, New South Wales, Australia Standards Australia Full time

    About Standards AustraliaStandards Australia is the peak standards development organisation in Australia, boasting 101 years of experience. We are currently undergoing a transformational growth stage, doubling in size and expanding our team to over 300 employees.We bring together experts to develop national and international standards that promote the net...


  • Sydney, New South Wales, Australia HSI Full time

    About the RoleWe are seeking a skilled Workplace Safety Expert to join our Customer Support Team. This role requires a focus on customer satisfaction, and excellent communication and interpersonal skills are necessary for this customer-facing position.The successful candidate will be responsible for managing a high volume of tickets in an online support...


  • Sydney, New South Wales, Australia The Iconic Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our CRM team. As a key member of our team, you will play a pivotal role in shaping and managing customer lifecycle, loyalty, and engagement initiatives.Key Responsibilities:Assist in developing campaigns and initiatives that drive customer loyalty, engagement, and incremental...


  • Sydney, New South Wales, Australia Kincare Full time

    About KincareKincare is a leading provider of care services in Australia, dedicated to delivering exceptional customer experiences. As a Customer Experience Specialist with Kincare, you will be at the forefront of providing solution-orientated support to our customers.


  • Sydney, New South Wales, Australia DOTTI Full time

    About the RoleWe are seeking a skilled Fashion Stylist and Customer Experience Expert to join our team at The Just Group. As a Sales Assistant, you will be responsible for providing an exceptional customer experience, styling customers from head to toe, and working collaboratively with our supportive team.


  • Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    At the Commonwealth Bank of Australia, we are passionate about delivering exceptional customer experiences that inspire confidence and create peace of mind. As a Customer Experience Specialist, you will play a critical role in achieving this goal.Company OverviewWe are a leading financial services provider with a rich history and a strong commitment to...


  • Sydney, New South Wales, Australia DLL Full time

    About DLLDLL is a leading global vendor, dealer, broker, and direct channel leasing company. We are committed to partnering for a better world by providing exceptional customer service and supporting our customers' growth.Job Title: Sales Support SpecialistLocation: Worldwide (Remote work options available)Salary: $60,000 - $80,000 per year (depending on...