Cloud Support Specialist

6 hours ago


Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time
About the Role

We are seeking an experienced Cloud Support Specialist to join our team at Amazon Web Services (AWS) in Auckland or Wellington. This is a challenging and rewarding role that requires a strong technical background and excellent customer service skills.

Job Description

The successful candidate will be responsible for providing exceptional support to customers using AWS services, troubleshooting complex technical issues, and collaborating with internal teams to resolve customer complaints.

This role involves working with a variety of customers, from small startups to large enterprises, to understand their business needs and provide solutions that meet those needs.

The ideal candidate will have a deep understanding of cloud computing concepts, experience with AWS services, and excellent communication and problem-solving skills.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Experience with cloud computing platforms, including AWS;
  • Strong knowledge of networking fundamentals, including TCP/IP, DNS, and routing;
  • Ability to troubleshoot complex technical issues and provide creative solutions;
  • Excellent communication and interpersonal skills;
  • Bachelor's degree in Computer Science, Information Technology, or related field;
  • Preferred qualifications include experience with Linux, Windows Server, and Apache Flink/Spark.
Benefits

We offer a competitive salary range of $80,000 - $100,000 per annum, depending on experience, as well as a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.

We value diversity and inclusion in the workplace and encourage applications from candidates of all backgrounds.

Career Development

We are committed to helping our employees develop their skills and advance their careers within the company.

Our training programs include courses on cloud computing, software development, and project management, as well as opportunities for mentorship and professional certification.



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