Customer Support Director

2 days ago

Sydney, New South Wales, Australia TMGM Full time

Job Overview:

TMGM is a leading company in Australia, continuously growing and expanding its presence in the financial industry. The Head of Customer Support role presents an exceptional opportunity for a seasoned professional to join the team and drive strategic growth.

Main Responsibilities:

  • Leadership and Team Management: Lead support teams across multiple regions (Malaysia, Cyprus, Mauritius, Taiwan) to deliver seamless customer and internal sales support within the highly regulated CFD sector.
  • Optimizing Support Operations: Develop an efficient support framework that enhances customer and sales support services tailored to the unique needs of the CFD market.
  • Brand Culture and Collaboration: Foster a strong brand culture by promoting collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.
  • Driving Competitiveness: Enhance competitiveness by refining and streamlining support processes to meet evolving demands of CFD clients, ensuring an exceptional customer experience.
  • Cross-functional Collaboration: Work closely with Sales, Compliance, Operations to ensure smooth support functions aligning with broader business objectives.

Requirements:

  • Proven leadership experience in managing multi-brand or multi-regional customer support teams within the financial services sector, preferably with a focus on CFDs.
  • Strong understanding of customer service operations in the financial industry, emphasizing compliance and regulatory requirements.
  • Excellent communication and interpersonal skills, managing teams across multiple locations, ensuring collaboration and consistency.

Estimated Salary: $120,000 - $180,000 per annum depending on experience.

  • Customer Support Director

    3 weeks ago

    Sydney, New South Wales, Australia TMGM Full time

    This is a unique opportunity to lead our global customer support teams at TMGM, a leading company in the financial industry. As the Customer Support Director, you will oversee support teams across multiple regions and locations, ensuring seamless customer and internal sales support within the highly regulated financial sector.Key Responsibilities:Foster a...

  • Customer Support Director

    4 weeks ago

    Sydney, New South Wales, Australia Civica Full time

    About the RoleWe are seeking a highly skilled Customer Support Director to lead our Health and Care division. As a senior leader, you will be responsible for the support teams, processes, and technology that serve our customers.You will work closely with your divisional Executive Director and Head of Support to plan, budget, and coordinate the performance of...

  • Senior Customer Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia Simpro Software Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Senior Customer Experience Director to lead our global customer support team at Simpro Software Pty Ltd. This is an exceptional opportunity for a seasoned professional with expertise in driving strategic growth and delivering world-class customer satisfaction.Salary: $120,000 - $180,000 per annum (dependent on...

  • Customer Service Director

    2 weeks ago

    Sydney, New South Wales, Australia Abbott Full time

    This is a unique opportunity to take on a Customer Service Director role with one of the world's leading companies in Australia.As a key member of Abbott's customer service team, you will be responsible for providing exceptional support to internal and external customers. Your expertise will ensure that our customers receive timely and effective resolutions...

  • Customer Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia Employee Matters Full time

    Company Overview">ActronAir is a leading Australian company dedicated to designing and building high-quality air-conditioning technology. With a strong focus on efficiency, performance, and reliability, the company aims to improve customer comfort and lifestyle.About ActronAirActronAir values its employees and strives to create a positive work environment...

  • Marketing Director

    4 weeks ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    Customer Experience Marketing RoleWe are seeking a highly skilled Marketing Director - Customer Experience to lead our customer experience initiatives and drive business growth.

  • Customer Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia XE Full time

    Xe is a global leader in currency services, delivering innovative solutions to individuals and businesses. We strive to create a seamless customer experience through our comprehensive range of products and services.As a Customer Experience Director at Xe, you will play a crucial role in driving our mission forward. Your primary focus will be on leading the...

  • Customer Support Director

    3 weeks ago

    Sydney, New South Wales, Australia TMGM Full time

    Lead Global Customer Support in a Fast-Paced Financial EnvironmentWe are seeking an experienced Head of Customer Support to lead and manage our global, multi-brand support teams within the financial industry, specifically focusing on CFDs (Contracts for Difference). The support teams, located across multiple regions, are responsible for delivering...

  • Customer Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time

    About the RoleWe are seeking an experienced Customer Experience Director to lead our Customer Experience program, driving continuous improvement in customer satisfaction and experience.Job DescriptionThe ideal candidate will have a proven track record of leading high-performing teams, fostering innovation and excellence. Key responsibilities include:Design...

  • Operations Director

    4 weeks ago

    Sydney, New South Wales, Australia Bright Start Behaviour Support Pty Limited Full time

    About Bright Start Behaviour SupportWe are a small team of behaviour support specialists and psychologists in Maitland, NSW. Our mission is to provide high-quality psychology supports for children aged 18 months to 18 years, and build connected, inclusive communities.Job SummaryThe Operations Director will oversee all aspects of the day-to-day running of our...

  • Customer Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Experience Director will be responsible for delivering an exceptional customer experience for all Standards Australia's customers interacting with the customer success team. This includes supporting the end-to-end customer lifecycle for SA Store customers.This role focuses on building customer-centric capabilities and performance...

  • Customer Service Director

    4 weeks ago

    Sydney, New South Wales, Australia Fantastic Furniture Australia Full time

    As a Customer Service Director with Fantastic Furniture Australia, you will be responsible for overseeing the day-to-day operations of our store in Castle Hill. This role reports directly to the Retail Business Leader (Store Manager).Your key responsibilities include:Proactively seeking opportunities to enhance operational efficiency and managing staff...

  • Customer Service Director

    4 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    We are seeking a talented Customer Service Director for one of our major telecommunication clients.Our client is always making every effort to provide consumers with one-of-a-kind mobile experiences and make a difference in the global telco industry.This role offers an exciting opportunity to be part of the digital disruption in the telco industry, great...

  • Customer Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Scentre Group Full time

    About the RoleWe are seeking an experienced Customer Experience Director to join our Westfield Penrith team. As a key member of our marketing team, you will be responsible for delivering exceptional customer experiences every day.Key ResponsibilitiesDevelop and Execute Marketing Plans: Develop the Centre's Marketing Plan and oversee the flawless execution of...

  • Senior Director of Global Support Operations

    4 weeks ago

    Sydney, New South Wales, Australia TMGM Full time

    **Job Title:** Senior Director of Global Support Operations**Job Type:** Full-time**Location:** Remote (TMGM)Company OverviewTMGM is a leading financial services company that offers a range of products and services to clients around the world. We are seeking an experienced Senior Director of Global Support Operations to lead our support teams and drive...

  • Customer Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia BONDS Outlet Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Experience Director to join our team at BONDS Outlet Store.This is a full-time role working across a Sunday-Thursday roster with an estimated salary of AU$70,000 - AU$90,000 per annum, depending on experience.Company OverviewBONDS is part of Hanes Brands Australasia, home to some...

  • Customer Relationship Director

    2 weeks ago

    Sydney, New South Wales, Australia Pivot Software Full time

    Job SummaryPivot Software is seeking a highly experienced Customer Relationship Director to lead our Account Management teams and drive revenue growth. As a key member of our leadership team, you will play a pivotal role in refining our go-to-market strategy, ensuring customer satisfaction, and retention.About the OpportunityDevelop and execute a...

  • Customer Success Director

    2 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Develop your career at REA, one of Australia's leading digital businesses.This is a permanent opportunity based in Sydney, with an estimated salary range of AU$180,000 - AU$220,000 per year.About the roleWe are seeking an experienced Customer Success Director to lead our team of Success Consultants. As a key member of our Customer Success leadership team,...

  • Director of Customer Experience and Operational Excellence

    3 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Experience the Ultimate in Customer Service as a Director of Customer Experience and Operational ExcellenceWe are seeking an exceptional individual to lead our team as a Director of Customer Experience and Operational Excellence at Sheraton Hotels & Resorts. In this pivotal role, you will oversee the daily operations of our lobby lounge, ensuring seamless...

  • Property Manager Support Assistant to Director

    2 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    This is a high-performing executive assistant role supporting a top agent in the real estate industry. The ideal candidate will have previous experience in the industry, excellent customer service skills, and strong administration abilities.About the RoleCo-manage the director's diary and schedule appointmentsAttend photoshoots, marketing meetings, and other...