Customer Support Director

2 weeks ago


Sydney, New South Wales, Australia TMGM Full time

This is a unique opportunity to lead our global customer support teams at TMGM, a leading company in the financial industry. As the Customer Support Director, you will oversee support teams across multiple regions and locations, ensuring seamless customer and internal sales support within the highly regulated financial sector.

Key Responsibilities:

  • Foster a collaborative team culture that encourages open communication, continuous learning, and mutual support, ensuring alignment with company values.
  • Develop and implement an efficient support framework that enhances both customer and sales support services, tailored to the unique needs of the CFD market.
  • Promote a strong brand culture by fostering collaboration between support teams in different locations, ensuring knowledge-sharing and best practices across regions.

Requirements:

  • Proven experience in a leadership role, managing multi-brand or multi-regional customer support teams within the financial services sector, ideally with a focus on CFDs or other trading instruments.
  • Strong understanding of customer service operations in the financial industry, with an emphasis on compliance and regulatory requirements.

The estimated salary for this role is $120,000 - $180,000 per year, depending on your experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

If you are passionate about delivering exceptional customer experiences and have a proven track record of success in customer support leadership, we encourage you to apply for this exciting opportunity.



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