Customer Service Operations Specialist

3 days ago


Sydney, New South Wales, Australia Optus Full time

**Job Summary:**

We are seeking a highly motivated Customer Service Operations Specialist to join our team at Optus.

The estimated salary for this role is $70,000 - $100,000 per annum, depending on experience.

**Key Responsibilities:**

  • Provide timely and effective support to customers via phone, email and other channels.
  • Analyse and resolve customer complaints in a professional and courteous manner.
  • Collaborate with internal teams to identify and address customer pain points.

**Requirements:**

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritise tasks effectively.
  • Proven experience in customer service or a related field.


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