Customer Service Operations Specialist
3 days ago
**Job Summary:**
We are seeking a highly motivated Customer Service Operations Specialist to join our team at Optus.
The estimated salary for this role is $70,000 - $100,000 per annum, depending on experience.
**Key Responsibilities:**
- Provide timely and effective support to customers via phone, email and other channels.
- Analyse and resolve customer complaints in a professional and courteous manner.
- Collaborate with internal teams to identify and address customer pain points.
**Requirements:**
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritise tasks effectively.
- Proven experience in customer service or a related field.
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