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Customer Support Representative

2 months ago

Sydney, New South Wales, Australia Spaceship Full time
About Spaceship

We are a leading company in Australia offering a unique opportunity to join our team as a Customer Support Specialist. As part of our rapidly growing team, you will play a crucial role in building trust with our customers.

Job Summary

This is a challenging and rewarding role that requires a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills. The successful candidate will be responsible for managing incoming customer enquiries via email, chat, and phone.

Key Responsibilities
  • Act as the primary point of contact for customers, providing an internal voice and external ear.
  • Manage customer feedback, complaints, and general enquiries in a professional and timely manner.
  • Nurture relationships to lead to long-term advocates for our company.
Requirements
  • A minimum of 2-3 years experience in B2C customer support, customer success, or similar roles serving customer communities.
  • Experience with customer support systems and online chat enquiries.
  • Experience in financial services, specifically super fund support or ETFs, investments, stocks, and trading.
  • RG146 accreditation is highly desirable.
What We Offer
  • A competitive salary range of AUD $60,000 - $80,000 per annum.
  • The flexibility to work from home 1-2 days per week.
  • A comprehensive health and wellness program.
  • A learning and development allowance to support your growth and development.
  • A working from home allowance to support your productivity and comfort.