Enterprise Support Specialist

4 days ago


Sydney, New South Wales, Australia Canva Full time
About the Role

This is an exciting opportunity to join Canva's User Voice super group as a Senior Enterprise Support specialist, working closely with Sales and Success teams to deliver exceptional customer experiences. As a player-coach leader, you will drive strong engagement within your team and ensure alignment with broader company goals.

The role presents a unique chance to lead an in-region customer support team focused on delivering top-notch service to Enterprise Admins. You will work collaboratively with cross-functional teams to drive improvements in the Enterprise experience, ensuring seamless communication and problem-solving.

Key responsibilities include managing and resolving support tickets, mentoring team members, and staying updated on the latest company tools and features. A deep understanding of customer needs and excellent communication skills are essential for success in this role.

We estimate that the salary for this position is around $120,000 per year, depending on location and experience.



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