Care Services Coordinator

4 weeks ago


Bella Vista, New South Wales, Australia Kincare Full time
About the Role

As a Care Services Coordinator at KinCare, you will play a pivotal role in ensuring the seamless delivery of our home care services to our valued customers. In this role, you will schedule home care services and plan rosters for our care workers across a large geographical region.

You will be the important link between our customers and care workers, maintaining regular phone communication to ensure optimisation and fulfilment of our services. If you have experience in high-volume service coordination environments, this is the right opportunity for you.

Key Responsibilities:
  • Ensuring adherence to regulations outlined in the SCHADs Award
  • Maximising efficiency of care worker rosters, ensuring optimal resource allocation
  • Matching care workers to appropriate services based on their skill set
  • Swiftly resolving last-minute changes to schedules by leveraging effective communication and influencing skills
  • Working closely with other teams to ensure efficient and effective service coordination
  • Proactively identifying recruitment needs within your allocated region

This full-time permanent position offers remote work flexibility, although occasional travel to our office may be required. Sydney-based candidates are preferred, though exceptional applicants with strong experience from other locations will be considered.

About You

We are seeking an experienced professional with a strong background in workforce planning (preferably within a service delivery environment) across multiple locations.

A strong phone manner and ability to remain calm and professional at all times are essential. A positive attitude, customer service focus, and problem-solving skills are also highly valued.

Able to work under pressure and manage multiple priorities, previous experience with Salesforce, Skedulo or other rostering systems is preferred.

About KinCare

Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need.

We prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.

An estimated salary range for this position is between $60,000 - $80,000 per annum, depending on location and experience.



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