Senior Rostering Coordinator

4 weeks ago


Bella Vista, New South Wales, Australia Kincare Full time
About the Role

As a Senior Rostering Coordinator, you will be responsible for planning and coordinating our in-home care services and workers across a large geographical region. This role is critical to ensuring that our customers receive optimal care delivery.

Main Responsibilities:

  • Plan and manage rosters to ensure compliance with SCHADs Award requirements.
  • Optimize Home Care Worker rosters to meet customer service needs.
  • M Match customer service requirements against the relevant skills and experience of our field team.
  • Problem solve last minute changes to schedules by communicating effectively with the field team to ensure services are delivered.
  • Collaborate with other teams to ensure effective service coordination.

About You:

  • Demonstrated experience in rostering/scheduling/logistics methodology in a service delivery environment.
  • Strong phone manner and ability to remain calm under pressure.
  • Positive attitude and customer-focused approach.
  • Ability to problem solve and think critically.
  • Experience engaging with stakeholders at all levels.
  • Effective communication and influencing skills.
  • Ability to work under pressure and juggle multiple priorities.
  • Prior experience with Skedulo or other rostering systems is an asset.

What We Offer:

  • A competitive salary range of AUD $60,000 - $80,000 per annum.
  • A comprehensive benefits package, including opportunities for career growth and professional development.

How to Apply:

Please submit your updated CV via the provided link. Internal applications close: Friday 12th April 2024.



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