Senior Rostering Coordinator
4 weeks ago
As a Senior Rostering Coordinator, you will be responsible for planning and coordinating our in-home care services and workers across a large geographical region. This role is critical to ensuring that our customers receive optimal care delivery.
Main Responsibilities:
- Plan and manage rosters to ensure compliance with SCHADs Award requirements.
- Optimize Home Care Worker rosters to meet customer service needs.
- M Match customer service requirements against the relevant skills and experience of our field team.
- Problem solve last minute changes to schedules by communicating effectively with the field team to ensure services are delivered.
- Collaborate with other teams to ensure effective service coordination.
About You:
- Demonstrated experience in rostering/scheduling/logistics methodology in a service delivery environment.
- Strong phone manner and ability to remain calm under pressure.
- Positive attitude and customer-focused approach.
- Ability to problem solve and think critically.
- Experience engaging with stakeholders at all levels.
- Effective communication and influencing skills.
- Ability to work under pressure and juggle multiple priorities.
- Prior experience with Skedulo or other rostering systems is an asset.
What We Offer:
- A competitive salary range of AUD $60,000 - $80,000 per annum.
- A comprehensive benefits package, including opportunities for career growth and professional development.
How to Apply:
Please submit your updated CV via the provided link. Internal applications close: Friday 12th April 2024.
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