Customer Service Manager Role

4 weeks ago


Port Melbourne, Australia DPA Solar Pty Ltd Full time

About DPA Solar Pty Ltd

DPA Solar Pty Ltd is a reputable wholesale and distribution company specializing in renewable energy solutions. We deliver premium energy storage products for both on-grid and off-grid applications in Australia and New Zealand.

Key Responsibilities:

The ideal candidate will oversee planning, administration, and review of customer services, ensuring top-notch customer relations. This includes:

  • Collaborating with the sales team to drive growth in battery solutions for off-grid power
  • Managing customer orders, ensuring timely follow-up and effective processing
  • Engaging with customers daily via phone, email, and in-person visits to process requests effectively
  • Building and maintaining strong commercial relationships with customers, establishing trust and reliability
  • Overseeing customer interactions, providing after-sales support, addressing complaints, and developing service policies

What's in It for You:

This permanent position offers:

  • A centrally located role in Port Melbourne
  • A friendly, small team environment
  • Work-life balance with no weekend work
  • Opportunities to contribute to the renewable energy industry and work towards net-zero
  • Learning from experienced industry professionals

Requirements:

The successful applicant will have:

  • A bachelor's degree in business with advanced knowledge in Project Management
  • At least 2 years of experience in the renewable energy sector, specifically in customer service and post-sales support
  • Strong understanding of on-grid and off-grid solar systems, and energy storage solutions in Australia and South American markets
  • Excellent spoken and written communication skills in both English and Spanish
  • Exceptional organizational skills, with the ability to meet deadlines and support the team in achieving KPIs


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