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Customer Engagement Professional

4 weeks ago

Melbourne, Victoria, Australia Customer Engagement Centre Full time

We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.

About the Role

This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.

Key Responsibilities:
  • Provide superior customer service, prioritising the customer experience at all times.
  • Engage with customer enquiries via various channels, including phone calls, emails, and online interactions.
  • Build rapport with customers and stakeholders, ensuring a personalised service that meets their needs.
  • Assist existing customers throughout their building journey, providing guidance and support where needed.
  • Ensure best practice customer experience initiatives are implemented, aligned with company policies and values.
  • Utilise CRM systems to capture leads, schedule tasks, and send communications, as well as day-to-day operational duties.
Requirements:
  • A minimum of 1-year experience in a customer service role, with a proven track record of delivering exceptional results.
  • Highly developed communication skills, with the ability to articulate clearly and collaborate effectively.
  • Ability to work autonomously and as part of a team, with a focus on achieving personal and team KPI targets.
  • A commitment to innovation, quality, and continuous improvement, with a passion for contributing ideas that improve efficiency, effectiveness, and productivity.
  • Excellent organisational awareness, with the ability to prioritise and manage workload effectively.
Benefits:
  • A competitive salary of approximately $60,000 - $80,000 per annum, depending on experience.
  • Ongoing learning and development opportunities, including nationally accredited courses and comprehensive training programs.
  • Access to exclusive discounts, rewards, and benefits through our employee rewards platform.
  • A supportive, best-practice workplace culture that recognises and rewards high-calibre work.
  • A range of health and wellbeing programs, including physical fitness initiatives, mental health support, and nutrition coaching.
About Us:

Metricon Homes is Australia's Most Trusted Choice, with a reputation for delivering exceptional customer experiences. We are committed to creating a workplace culture that values collaboration, innovation, and excellence.