Customer Service Operations Manager

3 weeks ago


Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time
About the Role

We are seeking an experienced Customer Service Operations Manager to join our team at 1602 DXC INT SVCS VIC PTY LTD. This is a fantastic opportunity for a skilled professional to take on a leadership role and drive performance improvement within our organisation.

Job Description

The successful candidate will be responsible for setting customer service standards and frameworks throughout the business that support injured workers recover and return to work. This involves working closely with other departments to ensure business goals are met, implementing business-wide system and process improvements, and managing a senior-level team.

Required Skills and Qualifications
  • Relevant tertiary qualification in business or related discipline; or equivalent experience
  • Demonstrated ability to implement business-wide system and process improvements
  • Proven people management experience at a senior level
  • Financial management skills
  • Experience analysing and interpreting statistical and performance-related data
  • Strategic ability and planning and execution skills
Benefits

We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. As an employer of choice, we stand by the 'bring your whole-self to work' philosophy, celebrating our diversity and recognising it as the unique contribution of our people that gives us our edge.

Estimated Salary

$120,000 - $180,000 per annum, depending on experience



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