Customer Service Leadership Role

4 days ago


Melbourne, Victoria, Australia BIC Consolidated Full time

Job Overview

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BIC Consolidated, a leading industry player, is seeking an experienced Customer Service Manager to lead its customer service team. This role offers a unique opportunity to make a meaningful impact and drive business growth.

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About the Role

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We are looking for a highly skilled professional with a strong background in customer service management to oversee our customer service operations. As a Customer Service Manager, you will be responsible for developing and implementing effective strategies to enhance customer experience and retention.

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Key Responsibilities

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  • Lead and mentor a team of 15 customer service representatives across 7 departments to ensure seamless coordination and resolution of customer issues.
  • Develop and implement customer service strategies to maximize team efficiency and individual development.
  • Collaborate with other departments to ensure effective communication and resolution of customer complaints.
  • Identify areas for improvement and implement appropriate action plans to drive business growth.
  • Report monthly to the global leadership team on customer service performance and key metrics.
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Requirements

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To be successful in this role, you will need:

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  • A minimum of 5 years of customer service management experience.
  • Demonstrated ability to work in a fast-paced environment with complex orders.
  • Excellent verbal and written communication skills to confidently report to global leaders.
  • Strong multitasking skills and ability to switch tasks at short notice.
  • Ability to identify improvements and work through to implementation.
  • Strong numeracy, analytical, and problem-solving skills.
  • Highly organized with strong time management and attention to detail.
  • Proven ability to meet and exceed KPIs and business targets.
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What We Offer

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BIC Consolidated Services is an Equal Opportunity Employer. We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

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Location

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This role is based in [location], which offers a great balance of urban amenities and lifestyle.

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Contact Information

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If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application.



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