Customer Service Representative

2 weeks ago

Port Lincoln, Australia Westpac Full time

At Westpac, we're committed to creating better futures for our customers and employees alike. As a Customer Service Representative in our Port Lincoln branch, you'll play a vital role in delivering exceptional customer experiences and helping individuals achieve their financial goals.

Job Overview

This is a permanent part-time role that offers the perfect blend of challenge and rewards. As a key member of our team, you'll work closely with colleagues to provide tailored solutions to customers, ensuring they receive the best possible service. Your role will be dynamic and rewarding, with each day presenting new opportunities to make a positive impact.

Key Responsibilities
  • Cash Handling and Transactions: Accurately process cash transactions, handle deposits, and manage withdrawals while maintaining a high level of accuracy.
  • Customer Service: Deliver exceptional customer service by responding to queries, resolving issues, and providing information on banking products and services.
  • Team Collaboration: Work effectively with colleagues to achieve branch goals, support team members, and contribute to a positive work environment.
  • Adaptability and Learning: Demonstrate a willingness to learn and adapt to new banking procedures, technologies, and processes.
Requirements
  • Numerical Skills: Proficiency in handling cash and accurately completing financial transactions.
  • Customer Service Experience: Ideally, experience in a customer-facing role, with strong communication and interpersonal skills.
  • Personality and Resilience: An energetic personality, passion for helping others, and ability to remain calm under pressure.
  • Communication and Teamwork: Strong verbal and written communication skills, with an ability to work collaboratively with colleagues.
  • Adaptability and Flexibility: A willingness to learn, adapt, and thrive in a fast-paced environment.
What We Offer

We're proud to offer a range of benefits that support your personal and professional growth, including:

  • A competitive salary: $65,000 per annum (based on 38 hours per week), plus superannuation contributions.
  • Ongoing training and development opportunities.
  • A supportive team environment that fosters collaboration and innovation.
  • The opportunity to make a real difference in people's lives.
About Us

As one of Australia's most established banks, Westpac Group is committed to creating better futures for our customers, employees, and communities. Our purpose is to empower individuals and businesses to achieve their goals, and we're passionate about delivering exceptional customer experiences. Join us and become part of a diverse, inclusive, and collaborative team that values flexibility, creativity, and innovation.

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