Customer Service Leadership Role

2 weeks ago


Port Melbourne, Australia Stiebel-Eltron Full time
About the Opportunity

As a Customer Care Manager, you will have the opportunity to lead a team and oversee the delivery of exceptional customer experiences. This role is an excellent chance for a dynamic professional to take the next step in their career.

Key Responsibilities
  • Managing the customer service team to ensure efficient delivery of warranty, internal sales, and technical advice to customers.
  • Providing day-to-day oversight of order entry and warranty administration
  • Project management to ensure positive delivery of project outcomes
  • Engaging and developing your staff to deliver outstanding customer experiences
About You

You will thrive in this role if you enjoy leading by example and bringing teams together. You are hands-on, independent, and take pride in your down-to-earth approach.

Experience in the plumbing industry will be well-regarded, however, we welcome applicants from service teams in other appliance industries such as HVAC, electrical, and automotive.

Requirements
  • Experience in a phone-based service or branch environment where you have assisted customers with break downs and warranty questions.
  • Front-line supervision and leadership experience.
  • Strong administration and reporting skills.
  • Ability to maximize incoming sales opportunities.
  • Good computer skills (experience with SAP and CRM systems is beneficial but not essential).
What We Offer

We provide our employees with engaging tasks and meaningful work, security, good prospects, support, and trust. We believe in a proper work-life balance. Individuality is protected, and personal growth is encouraged.



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