Customer Service Manager
1 week ago
Job Description:
DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.
By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.
DXC Claims Management is part of the DXC Technology group of companies, the world’s leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and integrity.to facilitate and support medical management and return to work activities.
As Customer Service Manager you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities. You will drive performance improvement and work with other departments to ensure business goals are met.
Working with a skilled and talented Customer Service team you will be responsible for setting customer service standards and frameworks throughout the business that support injured workers recover and return to work. Being part of DXC provides DXC Claims Management Services with access to cutting edge AI technology. A key function of the Customer Service Manager role will be implementing these products and delivering customer service and performance improvements through their use.
Required skills, experience and qualifications
Relevant tertiary qualification in business or related discipline; or equivalent experience
Demonstrated ability to implement business wide system and process improvements
Proven people management experience at a senior level
Financial management
Experience analysing and interpreting statistical and performance-related data
Strategic ability and planning and execution skills
Technical knowledge/industry experience:
Sound understanding of crucial agent remuneration drivers
A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
Commitment to the philosophy of a case management model of practice
Computer skills: Outlook, intermediate knowledge of the Microsoft Office suit:
Experience with coaching
Complaint management and resolution outcomes
Experience across Workers Compensation Insurance Policy, legislation and associated compliance issues (ideal)
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Your working environment
Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC #LI-Hybrid
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We are an equal opportunity employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
-
Customer Service Manager
1 week ago
Port Melbourne, Australia NeNe Chicken Australia Full timeHaving arrived in Australia in 2015, NeNe Chicken has rapidly grown to 43 outlets across Australia. To support our growth profile and to service our network of franchisees NeNe Chicken Australia is seeking to hire a full time Customer Service Manager. **About Us**: NeNe Chicken is a rapidly growing and popular chain of Korean Fried Chicken outlets in...
-
Quality and Innovation Manager
2 weeks ago
Port Melbourne, Australia Service Stream Full timePrimary Location VIC - Port Melbourne - Turner Street Job Description Summary Rare and exciting opportunity for a Quality & Innovations Manager to join a thriving part of the Service Stream business within our Industrial division. About the Role Service Stream's Industrial division are currently seeking a Quality and Innovation Manager to join our growing...
-
Customer Service Reps
1 week ago
West Melbourne, Victoria, Australia Customer Management Solutions Full timeFLEXIBLE HOURS - IMMEDIATE START - GET PAID TO TALK TO PEOPLEWe are a dynamic customer service solutions brand that has an amazing client base.If you're looking for work now - we have tons of opportunitiesAbout the job...> Monday to Sunday 37.5 hours per week; we are a 24/7 365 contact centre - flexibility for you and for us> Immediate start; we have ongoing...
-
Customer Service Manager
3 weeks ago
Port Melbourne, Australia South Pacific Health Clubs Full time**About the role** With a professional approach to customer care, a good understanding of Excel and other MS Office systems, great numerical and literacy skills, high attention to detail, ability to meet deadlines and a healthy outlook, this role would suit someone building on their customer service career. **Skills and Experience** **We're looking for...
-
Customer Service
2 weeks ago
Port Melbourne, Australia Charterhouse Full timeBe part of one of Australia’s largest food manufactures with a diverse range of leading brands | 3 + month contract | Monday to Thursday, 8am - 4pm - **Customer Service | Sales Outbound**: - **3 + month contract**: - **$40 per hour inclusive of super** **About the Company** Be part of one of Australia’s largest food manufactures with a diverse range...
-
Customer Service
2 weeks ago
Port Melbourne, Australia Charterhouse Full timeBe part of one of Australia's largest food manufactures with a diverse range of leading brands | 3 + month contract | Monday to Thursday, 8am - 4pm- Customer Service | Sales Outbound:- 3 + month contract:- $40 per hour inclusive of superAbout the CompanyBe part of one of Australia's largest food manufactures with a diverse range of leading brands. With an...
-
Customer Service
1 week ago
Port Melbourne, Australia Symmetry Human Resources Group Pty Ltd Full timeFounded in 1979, our Client is Australia's most trusted commercial kitchen expert and importer of premium commercial and catering equipment partnering with some of the food service industries most recognised and acclaimed brands worldwide. With an industry focused team providing a customer-centric approach to all clients and customers, their high-valued...
-
Customer Service Representative
2 weeks ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time**Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...
-
Customer Service Representative
3 weeks ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time**Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...
-
Customer Service Representative
4 days ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time**Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...
-
Customer Service Representative
2 weeks ago
Port Melbourne, Australia Woods & Co Recruitment Full timeMonday to Friday | Flexible Hours - $60,000 - $65,000 + Super | Port Melbourne Location - Join a Supportive & Friendly team **Woods & Co Recruitment **have partnered with an Australian owned business that specialise in providing sustainable commercial cleaning, maintenance and security services to client's assets. We are on the hunt for an experienced and...
-
Customer Service Representative
2 weeks ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full timeIntroduction:About the CompanyThe Calendar Cheese Company is Australia's leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive product to our...
-
Customer Service Representative
2 weeks ago
Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full timeIntroduction:About the CompanyThe Calendar Cheese Company is Australia's leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive product to our...
-
Customer Service Officer
2 weeks ago
Port Melbourne, Australia Fuse Recruitment Full timeCustomer Service Officer - **Location**: - Port Melbourne - Victoria - **Work Type**: - Contract - **Salary**: - AU$50000 - AU$55000 per annum + +super +high commission - **Reference**: - 24764 - **Do you have experience working in a call centre but want a role you can really take on and drive yourself? Read on!** Our client is Australia's largest,...
-
Customer Service Representative
4 weeks ago
Port Melbourne, Australia Melt Executive Full timeOur client is a leading provider of equipment solutions, specialising in inspection equipment across various industries globally. The company is currently seeking a motivated individual to join their team as a Customer Support Representative for the Australia & New Zealand region. Key Responsibilities: - Log new customer service requests and manage their...
-
Work Order Coordinator
7 days ago
Melbourne, Australia Service Stream Full timeDescription Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...
-
Customer Service Officer
1 week ago
Port Melbourne, Australia Onsite Recruitment Full timeOur client are well known in the Building Supplies Industry. They are in need of an experienced Customer Service Operator to join their team in **Port** **Melbourne,** This is a casual position,with ongoing work available for the right person. About this role: - Data Entry into Inhouse Program (SAP) - Handling Customer Queries - Strong attention to...
-
Customer Service Representative
4 weeks ago
Port Melbourne, Australia Davidson Group Services Full timeWe have a 12 month contract opportunity for an experienced Customer Service Representative, based in Port Melbourne. Working for a leading automotive brand, you will provide end-to-end case management for customers, dealers and internal business inquiries. Striving to support the brands fantastic reputation, you will help assist with enquiries ranging from...
-
Customer Engagement Associate
2 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
-
Customer Engagement Associate
4 weeks ago
Melbourne, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
