Customer Service Manager

6 months ago

Port Melbourne, Australia NeNe Chicken Australia Full time

Having arrived in Australia in 2015, NeNe Chicken has rapidly grown to 43 outlets across Australia. To support our growth profile and to service our network of franchisees NeNe Chicken Australia is seeking to hire a full time Customer Service Manager.

**About Us**:
NeNe Chicken is a rapidly growing and popular chain of Korean Fried Chicken outlets in Australia. We are all about creating excitement through our crispy and fresh Fried Chicken. The NeNe difference is the marination and batter mix which increases the juiciness and crispiness of the chicken. Top it off with heaps of coating flavours and it's easy to understand why NeNe Chicken is proving to be so popular

**ROLE and RESPONSIBILITIES**:
Key Tasks:

- Development, implementation and review of NeNe Chicken end customer & Franchisee complaints system, NeNe Chicken New Product Launches, and Prospective Franchisee Engagement System
- Development, implementation and review ofEmployee internal complaints systems, promotional system and Franchisee Outlet level employee recruitment system for Franchisee Outlet level team member positions (front of house and back of house)
- Develop Franchisee Outlet Level Front of House best practice customer interaction checklist
- Develop in conjunction with the NeNe Chicken General Manager a rewards and incentive program for Franchisee Outlet Level team members to increase motivation and compliance with NeNe Chicken franchise systems.
- Develop and monitor a NeNe Chicken and its franchisee’s End Customer Net Promoter Score (NPS) program.
- Develop and implement policies and procedures in conjunction with the NeNe Chicken General Manager to improve the NPS scores over time.
- Interact and Liaise with NeNe Chicken Marketing and Business Development Managers or relevant third parties to develop, enact and monitor the above tasks

**About You**:

- Bachelor/Masters Degree
- Relevant working experience in Customer service management. Preferably within a franchising environment.
- Exceptional attention to detail, ability to accurately curate reports for the General Manager on Customer Service issues.
- Excellent communication skills, ability to meet tight deadlines and multitask.
- A team player.

Remuneration: $73,500 + superannuation.

PLEASE NOTE: DUE TO THE VOLUME OF APPLICATIONS WE RECEIVE FOR THIS TYPE OF POSITION, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Pay: Up to $73,500.00 per year

Ability to commute/relocate:

- Port Melbourne, VIC 3207: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Customer Service Manager

    2 months ago

    Port Melbourne, Australia DPA Solar Pty Ltd Full time

    We are looking for a proactive and enthusiastic Customer Service Manager to join our team. In this crucial role, you will: - Oversee the planning, administration, and review of our customer and after-sales services, ensuring top-notch customer relations. - Collaborate closely with our sales team to drive growth in our battery solutions for off-grid power. -...

  • Customer Service Manager

    6 months ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    Job Description: DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, DXC...

  • Quality and Innovation Manager

    6 months ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street Job Description Summary Rare and exciting opportunity for a Quality & Innovations Manager to join a thriving part of the Service Stream business within our Industrial division. About the Role Service Stream's Industrial division are currently seeking a Quality and Innovation Manager to join our growing...

  • Customer Service Operations Manager

    3 weeks ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    About the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at 1602 DXC INT SVCS VIC PTY LTD. This is a fantastic opportunity for a skilled professional to take on a leadership role and drive performance improvement within our organisation.Job DescriptionThe successful candidate will be responsible for setting customer...

  • Customer Engagement Professional

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

  • Customer Service

    6 months ago

    Port Melbourne, Australia Charterhouse Full time

    Be part of one of Australia’s largest food manufactures with a diverse range of leading brands | 3 + month contract | Monday to Thursday, 8am - 4pm - **Customer Service | Sales Outbound**: - **3 + month contract**: - **$40 per hour inclusive of super** **About the Company** Be part of one of Australia’s largest food manufactures with a diverse range...

  • Customer Experience Liaison

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Engagement Associate

    6 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Senior Customer Service Operations Manager

    2 weeks ago

    Port Melbourne, Australia Stiebel-Eltron Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Customer Service Operations Manager to join our team in Port Melbourne.This is an excellent opportunity for a dynamic professional to lead our customer service team, overseeing efficient delivery of warranty, internal sales, and technical advice to customers.As a key member of our...

  • Work Order Coordinator

    6 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Payroll and Customer Service Administrator

    1 month ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Service Director

    1 month ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    Customer Service Manager Job DescriptionAt 1602 DXC INT SVCS VIC PTY LTD, we're committed to providing exceptional service to our customers. As a Customer Service Manager, you'll play a crucial role in driving performance improvement and ensuring business goals are met. You'll work closely with our skilled and talented Customer Service team to set customer...

  • Customer Engagement Liaison Professional

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • Customer Service Representative

    6 months ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Customer Service Representative

    6 months ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Customer Experience Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Customer Service Representative

    5 months ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Customer Service Representative

    6 months ago

    Port Melbourne, Australia Woods & Co Recruitment Full time

    Monday to Friday | Flexible Hours - $60,000 - $65,000 + Super | Port Melbourne Location - Join a Supportive & Friendly team **Woods & Co Recruitment **have partnered with an Australian owned business that specialise in providing sustainable commercial cleaning, maintenance and security services to client's assets. We are on the hunt for an experienced and...

  • Customer Engagement Representative

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

  • Customer Services Engineer

    3 weeks ago

    Port Melbourne, Australia Barco Full time

    This position requires an in-depth knowledge of how technology is used to enable business goals. You will be responsible for managing all facets of the relationship with key partners while ensuring business goals are being met. The Barco Cinema division would be the primary focus covering technical end-to-end solutions and services. Also, other products...