Current jobs related to Customer Service Manager - Port Melbourne - DPA Solar Pty Ltd

  • Customer Service Manager

    2 months ago

    Port Melbourne, Australia DPA Solar Pty Ltd Full time

    We are looking for a proactive and enthusiastic Customer Service Manager to join our team. In this crucial role, you will: - Oversee the planning, administration, and review of our customer and after-sales services, ensuring top-notch customer relations. - Collaborate closely with our sales team to drive growth in our battery solutions for off-grid power. -...

  • Customer Service Manager

    6 months ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    Job Description: DXC Claims Management has been specialising in workers’ compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible. By providing the right services at the right time, DXC...

  • Customer Service Manager

    6 months ago

    Port Melbourne, Australia NeNe Chicken Australia Full time

    Having arrived in Australia in 2015, NeNe Chicken has rapidly grown to 43 outlets across Australia. To support our growth profile and to service our network of franchisees NeNe Chicken Australia is seeking to hire a full time Customer Service Manager. **About Us**: NeNe Chicken is a rapidly growing and popular chain of Korean Fried Chicken outlets in...

  • Quality and Innovation Manager

    6 months ago

    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street Job Description Summary Rare and exciting opportunity for a Quality & Innovations Manager to join a thriving part of the Service Stream business within our Industrial division. About the Role Service Stream's Industrial division are currently seeking a Quality and Innovation Manager to join our growing...

  • Customer Service Operations Manager

    3 weeks ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    About the RoleWe are seeking an experienced Customer Service Operations Manager to join our team at 1602 DXC INT SVCS VIC PTY LTD. This is a fantastic opportunity for a skilled professional to take on a leadership role and drive performance improvement within our organisation.Job DescriptionThe successful candidate will be responsible for setting customer...

  • Customer Engagement Professional

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    We are seeking a highly skilled CUSTOMER ENGAGEMENT PROFESSIONAL to join our team at the Customer Engagement Centre.About the RoleThis is an exciting opportunity to work in a dynamic environment, providing exceptional customer service and support to internal stakeholders across all business units.Key Responsibilities:Provide superior customer service,...

  • Customer Service

    6 months ago

    Port Melbourne, Australia Charterhouse Full time

    Be part of one of Australia’s largest food manufactures with a diverse range of leading brands | 3 + month contract | Monday to Thursday, 8am - 4pm - **Customer Service | Sales Outbound**: - **3 + month contract**: - **$40 per hour inclusive of super** **About the Company** Be part of one of Australia’s largest food manufactures with a diverse range...

  • Customer Experience Liaison

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

  • Customer Engagement Associate

    6 months ago

    Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...

  • Senior Customer Service Operations Manager

    2 weeks ago

    Port Melbourne, Australia Stiebel-Eltron Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Customer Service Operations Manager to join our team in Port Melbourne.This is an excellent opportunity for a dynamic professional to lead our customer service team, overseeing efficient delivery of warranty, internal sales, and technical advice to customers.As a key member of our...

  • Work Order Coordinator

    6 months ago

    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Payroll and Customer Service Administrator

    1 month ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Service Director

    1 month ago

    Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

    Customer Service Manager Job DescriptionAt 1602 DXC INT SVCS VIC PTY LTD, we're committed to providing exceptional service to our customers. As a Customer Service Manager, you'll play a crucial role in driving performance improvement and ensuring business goals are met. You'll work closely with our skilled and talented Customer Service team to set customer...

  • Customer Engagement Liaison Professional

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • Customer Service Representative

    6 months ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Customer Service Representative

    6 months ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Customer Experience Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Role OverviewWe are seeking an experienced customer service professional to join our team as a Customer Engagement Associate.

  • Customer Service Representative

    5 months ago

    Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Customer Service Representative

    6 months ago

    Port Melbourne, Australia Woods & Co Recruitment Full time

    Monday to Friday | Flexible Hours - $60,000 - $65,000 + Super | Port Melbourne Location - Join a Supportive & Friendly team **Woods & Co Recruitment **have partnered with an Australian owned business that specialise in providing sustainable commercial cleaning, maintenance and security services to client's assets. We are on the hunt for an experienced and...

  • Customer Engagement Representative

    2 weeks ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    About UsMetricon Homes is a leading Australian home builder with a reputation for delivering exceptional customer experiences. Our team is dedicated to providing top-notch service and support to our customers.

Customer Service Manager

2 months ago

Port Melbourne, Australia DPA Solar Pty Ltd Full time

About Us:

DPA Solar Pty Ltd is a dynamic and growing wholesale and distribution company specializing in the renewable energy sector. Since 2009, we’ve been a trusted supplier of premium energy storage solutions throughout Australia and New Zealand. Our focus is on delivering reliable products for both on- and off-grid applications. Our dedicated team of sales, technicians and engineers is committed to providing seamless support from enquiry through to installation, ensuring efficient and responsive service.

Key Responsibilities:

We are looking for a proactive and enthusiastic Customer Service Manager to join our team. In this crucial role, you will:

  • Oversee the planning, administration, and review of our customer and after-sales services, ensuring top-notch customer relations.
  • Collaborate closely with our sales team to drive growth in our battery solutions for off-grid power.
  • Manage customer orders received via our B2B store and email, ensuring timely follow-up and effective processing.
  • Engage with customers daily via phone, email, and in-person visits to manage and process their requests effectively.
  • Build and maintain strong commercial relationships with customers, establishing trust and reliability.
  • Work with the Procurement Manager to provide customers with the best pricing, stock availability, and promotions in line with our marketing strategy.
  • Oversee customer interactions, provide after-sales support, address complaints, develop and implement service policies, and train staff on internal processes.
  • Design and execute after-sales services to monitor customer satisfaction and enhance service quality.
  • Track sales results and assist the sales team in meeting service KPIs and sales goals.
  • Create and manage commercial e-communications to engage with our customers.

What’s in It for You:

  • Permanent position for the right candidate
  • Centrally located in Port Melbourne
  • Friendly, small team environment
  • Work-life balance with no weekend work
  • Opportunity to contribute to the renewable energy industry and work towards net-zero
  • Learn from experienced industry professionals
  • Easy parking available
  • Opportunities to upskill and diversify your expertise.

The Successful Applicant Will Have:

  • A bachelor’s degree in business with advanced knowledge in Project Management.
  • At least 2 years of experience in the renewable energy sector, specifically in customer service and post-sales support.
  • Strong understanding of on-grid and off-grid solar systems, and energy storage solutions in Australia and South American markets.
  • Proven ability to manage a high volume of emails, meetings, and phone calls with excellent customer service etiquette.
  • Extensive experience with Unleashed Inventory and CRM Prospect Software.
  • Proficiency in Microsoft Office (particularly Excel, Word, Access, and PowerPoint) and general Internet usage.
  • Experience working in multinational corporations or large global organizations.
  • Excellent spoken and written communication skills in both English and Spanish.
  • A respectful, customer-focused, and people-oriented demeanour, with a proven ability to thrive in a collaborative environment.
  • A strong sense of urgency and a proactive attitude.
  • Exceptional organizational skills, with the ability to meet deadlines and support the team in achieving KPIs.
  • Solid analytical skills.
  • Willingness to work on-site weekdays.

 Location: Port Melbourne, VIC

If you meet the qualifications and are eager to take on a challenging and rewarding role, we encourage you to apply.