Customer Success Consultant

1 month ago


Sydney, New South Wales, Australia Fitness First Full time
About Fitness First

Fitness First is a globally recognized leader in the fitness sector, operating 51 clubs across Australia. Our mission is to empower people to lead fearless and extraordinary lives.

Job Description

We are seeking a Customer Success Consultant to join our team at our Wanda Platinum club. As a key member of our team, you will be responsible for driving membership growth by performing outreach activities, generating and converting leads, and providing exceptional customer service.

  • Proactively contribute to club sales budget using sales promotions and referrals campaigns.
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities.
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities.
  • Provide sales presentations and tours to prospective members.
  • Create great member journeys via positive and personalized interactions.
  • Achieve successful outcomes to enquiries.
  • Open and close the club as per the club roster.
  • Active involvement in member retention programs, inspiring members to continue their fitness journey.

The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a drive to succeed. You will be part of a dynamic team that is passionate about empowering others to achieve their fitness goals.

What We Offer

We offer a competitive salary package, including a base salary of $60,000-$65,000, plus superannuation, and a complimentary Platinum Fitness First membership. You will also have access to our industry-leading learning and development content, including online courses and career opportunities within our group.

About Us

Fitness First is part of the Fitness and Lifestyle Group (FLG), a leading fitness, health, and wellness group in the Asia-Pacific region. We are committed to making a meaningful impact on people's lives through innovative and diverse health and wellness offerings.



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