Customer Success Consultant

2 weeks ago

Sydney, New South Wales, Australia Spotlight Group Full time
About the Role

We are seeking a driven and motivated individual to join our In-Home Sales Team on a part-time basis servicing their local store and surrounding areas.

Key Responsibilities
  • Measure, record, and configure specifications accurately and efficiently.
  • Expertly match our products and services to clients' needs.
  • Successfully close appointments by demonstrating our unique Value Proposition, and by building trust and credibility.
  • Provide high-level client service and follow up in a friendly, professional, and timely manner for both internal and external clients.
  • Driving sales, KPIs, and building strong client relationships/communication.
About You

To be successful in this role, you will need:

  • A valid driver's license.
  • Availability to work part-time across a rotating roster including 1 late night and 1 Saturday.
  • High proficiency using a PC/Tablet and Microsoft Windows-based programs.
  • Drive within canvassing areas and accommodate to meet the needs of clients outside of assigned areas.
  • 2-5 years relationship selling experience.
  • Consultative and in-home selling businesses is advantageous.
  • Retail environment - ideally Home Decor/Furnishings.
  • Excellent communication skills (verbal and written).
  • Ability to work autonomously in a Multi-site environment.
Benefits

You will enjoy:

  • A competitive salary with a highly rewarding commission structure that recognizes your effort.
  • Fully maintained company vehicle.
  • 4-weeks of paid world-class training.
  • State-of-the-art tools including a laptop, smartphone, product samples, and other resources necessary for your success - at no cost to you.
  • Enjoy every second weekend off. No Sundays.
  • Supportive leadership team + vibrant and exciting instore retail environment and team.
  • Staff discounts across ALL brands + access to EAP.
What We Offer

As a Customer Success Consultant, you will have the opportunity to work with a leading specialty retailer, with over 140 stores across Australasia and more in NZ, Singapore, and Malaysia. Our culture is all about our people, and we offer a supportive and collaborative work environment. With a strong focus on customer satisfaction, you will have the chance to build long-term relationships with clients and drive sales growth.

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