Customer Success Strategist

3 hours ago

Sydney, New South Wales, Australia Dovetail Full time

Dovetail, the world's leading AI-first customer insights hub, is seeking an ambitious problem solver to join our team. As a forward-thinking company founded in 2017, we're passionate about building and fostering an environment where every team member feels supported and valued.

About Us

We're on a mission to improve the quality of everything by redefining what it means to be connected to your customer. Our team of over 100 talented individuals across Sydney and San Francisco is growing rapidly, and we're looking for someone who shares our passion for innovation and excellence.

Job Description

We're looking for a Customer Success Strategist to manage the end-to-end sales process, from inbound lead to close, through a consultative sales approach. This role will own the full sales cycle for both Enterprise and Mid-Market prospects, helping customers navigate complex sales cycles and managing relationships with procurement, IT, and legal to close new business.

This is an exceptional opportunity to develop an intimate knowledge of how Dovetail works, what Dovetail is capable of, and an understanding of the market so that you can effectively help our prospects.

Key Responsibilities:
  • Employ a consultative sales approach to create and deliver tailored demonstrations of Dovetail for various audiences
  • Become a Dovetail expert and develop exceptional analytical and problem-solving skills
  • Foster amazing relationships with prospects, ensuring a delightful and positive experience throughout the sales cycle
  • Work collaboratively with customer success during the sales process to set up prospects for success as they adopt Dovetail
  • Contribute to the overall growth of our global Enterprise business and pioneer new practices to improve sales efficiency

In return, we offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus equity for everyone. We prioritize work-life balance, offering flexible schedules, and a modern, pet-friendly office space in Surry Hills.

Requirements:
  • Experience in a consultative sales role for a SaaS business
  • Experience outperforming in a high-growth sales environment
  • Exceptional analytical and problem-solving skills
  • Excellent communication skills, with the ability to convey thoughts, opinions, and feelings effectively
  • The right attitude towards a sense of urgency, risk, and ambiguity, naturally coming with working at an early-stage startup
Benefits:
  • Equity for everyone, with opportunities for growth and development
  • Equal parental leave, allowing new parents to take care of their family needs
  • Flexible work-life balance, prioritizing employee well-being
  • A pet-friendly office space, hosting regular team events and activities
  • Access to Uprise (Employee Assistance Program) for mental wellness support
  • Additional paid days off, floating public holidays, and ad-hoc KitKat days

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Mimecast Full time

    At Mimecast, we're looking for a Customer Success Strategist to play a key role in shaping the future of cyber resilience. As a strategic partner, you'll be responsible for representing the customer within the business, interfacing with all departments to ensure customer delight. Your expertise, dedication, and passion will make an impactful difference, not...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in digital transformation, providing innovative solutions for the financial services and healthcare industries. We are seeking a highly motivated and experienced Customer Success Strategist to join our team.Key Responsibilities:Develop and execute customer success plans to drive business outcomes and customer...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job DescriptionAbout the RoleSS&C Blue Prism is seeking a Customer Success Strategist to elevate the customer experience within our strategic accounts. The ideal candidate will be responsible for ensuring our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the customer...

  • Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global provider of investment and financial services and software for the financial services and healthcare industries.About the RoleWe are seeking an enthusiastic and motivated individual with a passion for customer success to join our team as a Customer Success Strategist. As a key member of our team, you will be responsible for...

  • Customer Success Strategist

    3 hours ago

    Sydney, New South Wales, Australia Spotify Full time

    About this RoleSell what you love. For Spotify and millions of users across the globe, that's music and podcasts. As a Customer Success Strategist, you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of...

  • Customer Relationship Strategist

    2 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Customer Relationship StrategistAt REA Group, we're pushing the boundaries of digital innovation in the property industry.Our Customer Success team is the driving force behind our flagship sites, realestate.com.au and realcommercial.com.au.We're seeking a Customer Relationship Strategist to support our portfolio of accounts, delivering a tailored customer...

  • Customer Success Strategist

    2 days ago

    Sydney, New South Wales, Australia Fareharbor Full time

    About FareHarborFareHarbor is a pioneering company in the travel industry, shaping the future of experiences. Our mission is to make every experience better for everyone.We are looking for a Customer Success Strategist to join our team. This role will be responsible for managing over 100+ accounts, optimizing the client experience, and collaborating with...

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Driva Full time

    Customer Experience StrategistDriva is seeking a Customer Experience Strategist to join their team. As a key player in shaping customer messaging vision and innovating lifecycle marketing approach, you will design and implement targeted email and SMS campaigns to maximize revenue, retention, and activation.Key Responsibilities:Develop and optimize customer...

  • Digital Workforce Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a global leader in providing innovative investment and financial services and software for the financial services and healthcare industries.About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Digital Workforce Success Strategist. As a key member of our team, you will be responsible for...

  • Digital Retail Strategist

    4 hours ago

    Sydney, New South Wales, Australia Snap Inc. Full time

    Snap Inc. is a technology company that empowers people to express themselves, live in the moment, learn about the world, and have fun together.As a Digital Retail Strategist - Customer Success Expert at Snap Inc., you will play a key role in developing and implementing strategies to drive revenue growth across the Retail category. You will work closely with...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team at SS&C Blue Prism. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our strategic accounts.Key...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Description:We are seeking a seasoned Customer Success Manager to elevate the customer experience within our strategic accounts. As a trusted advisor, you will ensure our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources...

  • Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Summary:We are seeking a seasoned Customer Success Manager to lead our strategic accounts and drive business outcomes for our customers. As a key member of our team, you will be responsible for elevating the customer experience, ensuring our customers derive maximum benefit from their...

  • Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    Customer Success Role at DovetailWe are seeking a skilled Customer Success Specialist to join our team at Dovetail, a leading AI-first customer insights hub. As a key member of our Revenue team, you will partner with our Account Executive to build and execute growth strategies for APAC.Key Responsibilities:Manage customer relationships with Mid Market and...

  • Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a seasoned Customer Success Manager to join our dynamic Customer Experience (CX) team. As a key player in our CX Operating Model transformation, you will focus on delivering personalized, proactive, and predictive interactions that drive value creation for our customers across the portfolio of products, software, and...

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Customer Experience StrategistAt Echo Entertainment Group, we're committed to delivering exceptional experiences for our guests. As our Customer Experience Strategist, you'll play a key role in shaping the future of our customer journey.About the RoleAs a senior member of our team, you'll be responsible for managing the design, delivery, and optimization of...

  • Customer Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Canva Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our User Voice team at Canva. As a key member of our team, you will be responsible for designing and delivering exceptional customer experiences that meet the needs of our users.As a Customer Experience Strategist, you will work closely with our product and business teams to...

  • Customer Experience Strategist

    1 week ago

    Sydney, New South Wales, Australia Standards Australia Full time

    Delivering Exceptional Customer ExperiencesWe are seeking a dedicated Customer Experience Strategist to join our team at Standards Australia.The ideal candidate will be responsible for developing and implementing a robust customer excellence delivery infrastructure to ensure a first-class customer experience and embed customer-centric behaviors.Develop...

  • Customer Experience Strategist

    1 week ago

    Sydney, New South Wales, Australia Canva Full time

    About the RoleAs a key member of Canva's User Voice team, you will be responsible for defining and delivering exceptional user experiences that meet the needs of our customers while aligning with our business goals.The Customer Experience Strategist will be accountable for designing and implementing user-centric solutions that reduce friction and elevate...

  • Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia Secure Data Consent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Secure Data Consent.This is a full-time role where you will be responsible for overseeing the collaboration support for key accounts in our growing customer base.You will play a key role in gathering feedback and new requirements to inform future development of our...