Customer Success Leadership Opportunity

3 weeks ago


Sydney, New South Wales, Australia REA Group Full time

At REA Group, we're looking for a talented leader to join our Customer Success team as a Manager. If you have a passion for delivering exceptional customer experiences and driving business growth, this could be the perfect opportunity for you.

The estimated salary for this role is $150,000 - $200,000 per annum, depending on experience.

About the Role

This is a permanent opportunity based in Sydney, NSW. As a Manager, Customer Success, you will lead a team of Customer Success Consultants and be responsible for their performance, ensuring all targets and OKRs are achieved.

  • You will build REA's Customer Success capability and ensure its effective integration and alignment at REA to deliver seamless customer and employee experiences.
  • You will deliver REA's long-term Customer Success strategy to drive adoption, retention, and advocacy.
  • You will work alongside key stakeholders in Sales, Product, and Marketing to define business customer needs and success measures.

We're looking for someone with leadership experience in a Customer Success or Account management environment who can inspire and motivate their team to deliver exceptional results.

Requirements

To succeed in this role, you will need:

  • A strong track record (5+ years) for improving adoption and retention in a fast-paced and change-intensive environment.
  • Commercially minded with a focus on delivering value to customers and driving business growth.
  • Strong stakeholder management skills and negotiation abilities.
  • A systems thinker who can work across the organisational system to deliver optimal customer experiences and outcomes.
About Us

REA Group is a leading digital media company specialising in property and real estate information. We're passionate about delivering exceptional customer experiences and driving business growth through innovation and technology.



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