Customer Success Ambassador

1 month ago

Sydney, New South Wales, Australia Goodlife Health Clubs Full time

About Goodlife Health Clubs


As Australia's leading privately-owned fitness organisation, Goodlife Health Clubs offers unparalleled opportunities for career growth and personal development. With 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia, we provide exceptional health, wellbeing, and a sense of accomplishment to over 270,000 members.


We empower our members with access to industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions, inspiring them to live the Goodlife.


Our Mission


At Goodlife Health Clubs, our mission is simple: Move people to achieve great things. We strive to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.


Member Support Consultant Role


The Member Support Consultant plays an essential role in building and maintaining a thriving Goodlife Health Club membership base. You will be responsible for helping thousands of people become faster, fitter, stronger, and happier versions of themselves.


This varied role has two clear goals – achieving membership growth targets through proactive sales activities and retaining existing members through exceptional customer service. As a Member Support Consultant, you will be an expert in all things Goodlife, seamlessly swapping between sales and lead generation, providing top-notch service at the reception desk, and proactively communicating with current members to enhance their club experience and drive positive member retention.


Responsibilities



  • Contribute to club sales budget by utilizing sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create outstanding member journeys via positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey, recommending club-based products that would boost their results and amplify their experience

About You


To succeed in this role, you must possess:



  • Current First Aid & CPR certificates
  • A valid Working with Children Check
  • The ability to build rapport with people from diverse backgrounds with a desire to help others achieve their goals
  • The ability to solve problems and overcome obstacles
  • Outstanding communication abilities – listening, understanding, empathizing, and influencing others
  • Tenacity with a natural drive to achieve individual targets and team goals
  • Customer-focused with a desire to achieve exceptional customer outcomes

What We Offer


A career with Goodlife Health Clubs offers more than just a job – it's an opportunity to inspire others and positively impact the health, wellbeing, and confidence of people across your community.


We offer a competitive salary package including an estimated $70,000 - $75,000 annual salary, plus superannuation. Additional benefits include a complimentary all-access Goodlife membership, anniversary leave days, and an additional free gym membership for friends and family as part of our recognition for service awards.


Elevate your professional and personal growth with access to our industry-leading learning and development content, including online courses and leadership development programs. Unlock your potential and conquer new heights with our exciting learning and development opportunities.

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