Customer Success Strategist

1 month ago

Sydney, New South Wales, Australia Paypal Full time

About Us

At PayPal, we've been revolutionizing commerce globally for over two and a half decades.

We empower consumers and businesses in approximately 200 markets to join and thrive in the global economy by creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.

We operate a global, two-sided network at scale, connecting hundreds of millions of merchants and consumers. Our platform enables merchants and consumers to connect, transact, and complete payments online or in person.

Our Mission

We provide proprietary payment solutions accepted by merchants, enabling the completion of payments on our platform on behalf of our customers. Our customers can use their accounts to purchase and receive payments for goods and services, as well as transfer and withdraw funds.

We also offer our customers the flexibility to exchange funds more safely with merchants using various funding sources, including bank accounts, PayPal or Venmo account balances, PayPal and Venmo branded credit products, credit cards, debit cards, certain cryptocurrencies, or other stored value products like gift cards, and eligible credit card rewards.

The Role

We're seeking a dynamic Customer Success Strategist to engage effectively at all organizational levels, including the C-Suite. The ideal candidate will have robust business acumen and exceptional relationship-building skills. Adept communication skills are crucial for fostering meaningful connections with our diverse client base.

Key Responsibilities

The successful candidate will exhibit a strategic thought process, leveraging data-driven insights to facilitate valuable consultative conversations. They'll be proactive and strategic thinkers with excellent communication skills, contributing significantly to fostering successful partnerships with our valued merchants and making a lasting impact on our customer success initiatives.

Your Day-to-Day

You'll proactively manage key client relationships from the Small to Medium Business landscape as well as the Large Enterprise space. You'll take charge of all operational aspects of the merchant processing relationship and serve as the primary contact for PayPal product information and critical operational issues.

In this role, your focus extends beyond addressing immediate challenges. Through proactive discussions, you'll actively contribute to identifying growth opportunities and propose strategies for PayPal to play a key role in achieving the client's overall profitability objectives.

Anticipating and preventing future issues is a key aspect of your responsibilities, ensuring that PayPal and the merchant are strategically positioned for sustained business growth. Proven consultative servicing abilities and proven ability to work well in a matrixed environment, collaborating across multiple departments and influencing all levels within an organization will be pivotal to your success.

Competencies

  • Drive for Results: Deliver results-oriented performance and exceed targets consistently.
  • Negotiating:
  • Approachability:
  • Time Management:
  • Customer Focus:
  • Business Acumen:
  • Active Listening and Strong communication skills:

Requirements

  • 2-3 years' experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Self-motivated, target-driven independent worker.
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong Relationship Management Skills.
  • Ability to balance the management of operational workload with ability to execute strategically and proactively and drive value to Merchants within the SMB and Large Enterprise environment.

Salary Range: $120,000 - $180,000 per year, depending on experience.

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