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Customer Success Strategist

1 month ago

Sydney, New South Wales, Australia REA Group Full time
About REA Group

REA Group is a leading digital business, specialising in property. With a strong focus on innovation and customer satisfaction, we're changing the way people experience property.

We're committed to providing a working environment that values diversity, equity, and inclusion. Our teams are diverse and dynamic, with a wide range of perspectives and experiences.

Job Summary

We're seeking an experienced Customer Success Consultant to join our Customer Group. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities
  • Develop and execute tailored customer success strategies to drive adoption, retention, and advocacy.
  • Work closely with cross-functional teams to understand customer needs and deliver high-quality solutions.
  • Analyse customer data and metrics to identify opportunities for improvement and inform business decisions.
  • Build and maintain strong relationships with customers, stakeholders, and internal teams to ensure seamless collaboration.
  • Stay up-to-date with industry trends and best practices to continually improve customer success strategies.
Requirements
  • 5+ years of experience in customer success, account management, or a related field.
  • Demonstrated expertise in driving business growth through strategic partnerships and customer engagement.
  • Strong analytical skills, with the ability to interpret complex data and develop actionable insights.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and internal teams.
  • A bachelor's degree in a related field, such as business, marketing, or communications.
What We Offer
  • A competitive salary: $120,000 - $150,000 per annum, depending on experience.
  • A flexible and hybrid work arrangement, with the option to work from home or in our office.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for professional development and growth, with a dedicated training program and mentorship scheme.
  • A collaborative and dynamic work environment, with a diverse and inclusive team.
About Us

At REA Group, we're passionate about creating a better world through technology and innovation. We're committed to making a positive impact on our customers, our community, and the environment. If you're looking for a challenging and rewarding career opportunity, we'd love to hear from you.