Customer Success Director NSW
2 weeks ago
About the Role
At REA Group, we're on a mission to shape the future of real estate. As a Customer Success Director NSW, you'll play a pivotal role in driving our Customer Success strategy across Sydney and beyond.
The ideal candidate will have a proven track record in leadership, with a strong background in Customer Success or Account Management. You'll be responsible for building and leading a high-performing team, ensuring seamless customer experiences and delivering exceptional results.
Your Key Responsibilities
- Lead a team of Customer Success Consultants, fostering a culture of collaboration and excellence
- Develop and implement strategic plans to drive adoption, retention, and advocacy
- Work closely with key stakeholders in Sales, Product, and Marketing to understand customer needs and preferences
- Maintain a deep understanding of customer behavior, identifying opportunities to enhance their experience
- Demonstrate commercial acumen, driving revenue growth and minimizing churn
- Cultivate strong relationships with customers, empowering them to achieve their goals
- Foster a customer-centric mindset within the team, promoting a culture of continuous improvement
- Stay up-to-date with industry trends, leveraging insights to inform strategic decisions
- Prioritize tasks effectively, managing competing demands and deadlines
About You
- Minimum 5+ years of experience in Customer Success or Account Management, with a proven track record of success
- Strong leadership skills, with experience in building and leading high-performing teams
- Commercial acumen, with a deep understanding of customer behavior and market trends
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
- Able to think critically, solving complex problems and making informed decisions
- Strategic thinker, with a ability to prioritize tasks and manage competing demands
What We Offer
- A competitive salary range of $150,000 - $180,000 per annum, based on experience
- A comprehensive benefits package, including health insurance, superannuation, and professional development opportunities
- A dynamic and supportive work environment, with a focus on collaboration and teamwork
- The chance to work with a leading company in the real estate industry, shaping the future of property and technology
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