Box Customer Success Lead

3 days ago

Sydney, New South Wales, Australia Box Full time

This is a unique opportunity to work as a Box Customer Success Lead, joining one of the leading companies in Australia. With an amazing team that continues to grow rapidly, you will be part of the chance to join right as the company takes off.

**Company Overview:** We are looking for a seasoned professional who understands the value of nurturing customer relationships. As a Customer Success Lead, you will work with our largest new and existing customers across Australia, New Zealand, and the Asia Pacific. Your primary responsibility will be ensuring your customers realise real business value through the use of Box.

**Job Description:**

Main Responsibilities:

  • Manage post-sales activity for our customers through rapid rapport-building, product knowledge, project management, planning and execution.
  • Engage regularly with both ITDMs and BDMs across a wide range of industry verticals.
  • Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
  • Demonstrate tactics with customers to drive positive deployment and adoption outcomes and use these to articulate value realised for their businesses.
  • Keep to a strong rhythm of business for Joint Success Planning, and logging customer objectives, activities and outcomes.
  • Proactively identify and log churn risk, and work actively with the broader account team to mitigate.
  • Analyse customer data to build and execute engagement strategies within your customer portfolio.
  • Function as the voice of the customer, identifying trends and providing internal feedback on how Box can better serve.
  • Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.

Requirements:

  • 3+ years experience supporting customers in success/account management or similar.
  • Bachelor's degree equivalent required.
  • Experience in SaaS is a plus.
  • Strong communication skills and technical aptitude.
  • Familiarity with Salesforce, Slack, Zendesk and other Software-as-a-Service is a plus.
  • Proactive team player who has fresh ideas when it comes to user adoption, churn mitigation and recurring revenue growth.
  • Enjoys working closely with customers to ensure complete satisfaction.
  • A self-starter who takes the initiative to get things done.

Estimated salary: $120,000 - $180,000 per annum based on location and experience. Join us as we continue to innovate and push the boundaries of what's possible.

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