Customer Success Consultant

1 week ago

Sydney, New South Wales, Australia Compass Education Full time

At Compass Education, we are shaping the future of education with our innovative school management platform.

We are seeking a highly skilled Customer Success Consultant to join our team in New South Wales. This is an exciting opportunity for someone who wants to make a real impact and grow with us.

Your primary objective will be to provide exceptional customer support and training to our clients, utilizing various mediums such as video calls, face-to-face classroom-based training, and webinars. By doing so, you will empower schools to enhance parent engagement, reduce administrative burden, and allocate more time towards delivering enriching learning experiences.

Key Responsibilities
  • Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support for schools.
  • Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
  • Provide a high level of support for customers transitioning from other products.
  • Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
  • Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
  • Encourage satisfied customers to make referrals to peer schools.
  • Manage overall workflow for implementation & training.
  • Have comprehensive knowledge and confidence across our product suite.
  • Identify opportunities to sell customer schools additional modules.

In return, you can expect a competitive salary of $80,000 per annum, plus superannuation benefits. You will also enjoy flexible working arrangements, including a hybrid work-from-home setup, allowing you to achieve a better work-life balance.

About You

To succeed in this role, you will require:

  • Excellent public speaking skills along with a high level of written communication.
  • An enthusiastic, energetic & friendly attitude in all circumstances.
  • A proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
  • Willingness and availability to travel across New South Wales periodically.
  • Holding a valid full driver's license.

You will be part of a dynamic team that is passionate about making a difference in the education sector. If you are looking for a challenging and rewarding role, please apply today.

Requirements

Please note that prior to commencing employment, you will require:

  • A valid Employee Working With Children Check.
  • A valid Full Driver's Licence.
  • A satisfactory National Police Check.
  • Verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate.

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