Strategic Customer Success Consultant

21 hours ago


Sydney, New South Wales, Australia SS&C Technologies Holdings Full time
Unlock Business Potential with a Customer-Focused Approach

 

SS&C Blue Prism is seeking an experienced professional to drive customer success and deliver strategic value in our top-rated software organization.

 

We are looking for a Customer Success Manager/Customer Success Director who will be responsible for elevating the customer experience within SS&C Blue Prism's strategic accounts. You will ensure that our customers derive maximum business benefit from their Digital Workforce by mobilizing the services and resources required to support the removal of all potential roadblocks along the customer journey.

 

Key Responsibilities:

  • Elevate customer retention and growth for a portfolio of assigned customers in the region.
  • Enable customers for success through professional services enablement across the portfolio.
  • Become a trusted advisor by identifying Customers' desired outcomes and collaboratively creating Success Plans to achieve those outcomes.
  • Deliver, measure, and communicate ROI for our Customers throughout the customer lifecycle.
  • Be the trusted partner for Customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practice.
  • Ensure Customers derive maximum business benefit from their Digital Workforce, thus contributing to their long-term loyalty and reference-ability.
  • Owning Customer Success planning and execution and working closely with the Sales, Partners, Support team, Professional Services, Customer Experience and Product Management teams on development and execution of Account Strategy, driving Customer retention and expansion.
  • Strategically identify new expansion opportunities within the existing Customer base and collaborate with sales teams to ensure growth attainment.
  • Achieve accurate representation of the Voice of Customers inside SS&C Blue Prism.

 

Requirements:

 

We seek a candidate with 5+ years of relevant customer-facing experience within a top-rated software or consulting organization. A background in Customer Success practice with extensive analytical and strategic experience is essential. The ideal candidate must have a proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle. Additionally, they should possess flexibility to work in a rapidly changing, complex environment and have excellent verbal and written communication skills. Collaborative team-oriented mindset, demonstrate integrity and a commitment to values.

 

Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience. We offer a competitive compensation package and benefits to attract and retain top talent.



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