Customer Success Director, NSW

2 weeks ago

Sydney, New South Wales, Australia REA Group Full time

Unlock your career at REA Group

We are seeking an exceptional Customer Success Director to lead our NSW team in driving platform adoption and usage by REA customers. As a key stakeholder alignment and risk mitigation expert, you will work closely with Account Partners, Technical, and Product experts to deliver seamless customer experiences.

The ideal candidate will have leadership experience in Customer Success or Account management environments, with a proven track record of improving adoption and retention. They will be commercially minded, with strong people and customer-focused skills, and the ability to capture hearts and minds of their team.

This is a unique opportunity to join a dynamic team and make a real impact on our customers' success. If you thrive in ambiguous environments, can adjust priorities on the fly, and are comfortable with analytics, this could be the perfect role for you.

About the role

  • Lead a team of Customer Success Consultants responsible for performance, targets, and OKRs
  • Build REA's Customer Success capability, ensuring effective integration and alignment across the organization
  • Deliver long-term Customer Success strategy to drive adoption, retention, and advocacy
  • Collaborate with Sales, Product, and Marketing to define business customer needs and success measures
  • Draw on team knowledge to solve customer problems, working alongside Product, Marketing, and Sales to deliver solutions that expand customer value
  • Understand metrics that matter from business and customer perspectives; solving problems to continuously improve outcomes delivered
  • Provide transparent reporting of team performance and voice of customer insights to inform product priorities
  • Deliver on customer adoption, usage, growth, and retention targets
  • Connect team to REA's purpose and strategy, ensuring they understand meaning and contribution of their role
  • Empower team to #ownit with performance data, feedback, and quality conversations

Salary: AU$140,000 - AU$180,000 per annum

Benefits

  • Flexible working arrangements
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Access to state-of-the-art technology and tools
  • A comprehensive employee benefits program

If you're a motivated and results-driven professional looking to take your career to the next level, we'd love to hear from you.

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