Customer Success Lead

17 hours ago

Sydney, New South Wales, Australia Care+Wear Full time

Care+Wear is a rapidly expanding startup in the heart of NYC dedicated to enhancing patient comfort and satisfaction through innovative healthwear solutions.

Job Summary

We are seeking an exceptionally detail-oriented and intellectually curious individual to spearhead implementations and drive customer success for our healthcare partners. As a key member of our team, you will work closely with Sales, Product, Customer Success, Marketing, and Operations to develop and execute strategies that drive new implementations, adoption, and product feedback synthesis.

About Us

Care+Wear was founded in 2014 with a vision to merge fashion and innovation into healthwear solutions. We have been featured in prominent press outlets, including the New York Times, Forbes, NPR, and international broadcasts. Our company has been recognized as one of the fastest-growing companies in America by the Financial Times (2022) and Inc. Magazine (2021).

We partner with renowned foundations, leagues, and brands, such as Stand Up 2 Cancer and Oscar de la Renta. A portion of our profits is donated to non-profit partners, demonstrating our commitment to social responsibility. We collaborate with retailers, hospitals, leading medical distributors, and GPOs to distribute our products globally.

Key Responsibilities
  • Develop strong relationships with healthcare institutions and understand their needs
  • Track, manage, and update client project plans to ensure all onboarding activities are met
  • Design and implement project plans for engaging clients around new product launches
  • Build and lead a diverse team of Customer Success Managers focused on driving product adoption and value analysis
  • Contribute to Care+Wear's Customer First strategy by creating frameworks, processes, and content for CSMs
  • Present at Care+Wear or external forums, representing the company externally
Requirements
  • 7+ years in management consulting, strategic operations, implementations, or business development, preferably in healthcare and/or customer success
  • Excellent project management, communication, and interpersonal relationship expertise
  • Exceptional track record of developing and implementing projects that meet or exceed planned objectives
  • Flexibility in working within an ambiguous environment while driving toward clarity and solutions
  • Proven experience in building end-to-end customer journeys and establishing/maintaining customer relationships
  • Relentless focus on excellence, growth, innovation, and high delivery and operational excellence
Compensation

$125,000 - $175,000 per year, plus bonus and equity, based on location and experience. The salary range takes into account the NYC market and the level of expertise required for this role.

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