Front Office Supervisor

1 month ago


Gold Coast, Queensland, Australia Echo Entertainment Group Full time

The Star Gold Coast, a renowned entertainment destination in the heart of the Gold Coast, is seeking an exceptional Front Office Supervisor to join our team at the Dorsett Hotel.

As a valued member of our hotel department, you will play a pivotal role in ensuring seamless guest experiences and driving operational excellence. Reporting to the Front Office Manager, your primary responsibilities will include:

  1. Leading by example, assisting the Front Office Manager in maintaining the highest standards of service quality
  2. Efficiently managing the daily operations of the Concierge/Porter team to guarantee prompt responses to guests' needs
  3. Spearheading leadership initiatives to enhance team productivity and satisfaction, fostering a positive work environment
  4. Expertly handling guest concerns, minimizing their impact through timely and professional resolution

To be successful in this role, you should possess:

  1. 5-star hotel experience, with a proven track record of leadership and team motivation
  2. Able to demonstrate excellent verbal and written communication skills
  3. Flexible availability for a 7-day roster, ensuring round-the-clock coverage
  4. A current Australian open drivers' license

We offer a comprehensive benefits package, including:

  1. Free buffet meals with a new menu every day at our Employee Dining Room
  2. Uniforms laundered and ready for you daily on property
  3. 30% staff discounts across our award-winning venues on all three properties
  4. Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
  5. The Star is an Employer of Choice for Gender Diversity awarded by WGEA
  6. An organisation that values diversity, teamwork, and being your best self

About The Star Gold Coast

The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants, and a world-class casino. We're a destination that combines relaxation and entertainment like no other, with live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, and more.

Our Culture

At The Star, we strive to create a diverse, equitable, and inclusive workplace where everyone feels valued and empowered. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to find a balance between work and life that suits you and your unique well-being needs.

With a Gold Award 2022 by the Australian Workplace Equality Index (AWEI), we're committed to fostering an LGBTQI+-inclusive workplace. Our culture celebrates individuality and promotes equal opportunities for growth and development. Join us as we continue to push boundaries and set new standards in the hospitality industry.



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