Luxury Hotel Operations Manager

4 days ago


Gold Coast, Queensland, Australia Echo Entertainment Group Full time
About the Role

We are seeking an experienced and dynamic Luxury Hotel Operations Manager to join our team at The Star Gold Coast. In this role, you will be responsible for managing and supporting our Front Office team while overseeing the daily operations to ensure a world-class experience for our guests.

Key Responsibilities
  • Manage and support the Front Office team in delivering exceptional customer service
  • Oversee the daily operations of the hotel, including guest check-in, room allocation, and conflict resolution
  • Develop and implement strategies to improve guest satisfaction and loyalty
Requirements
  • Previous management or supervisory experience in the hospitality industry
  • Demonstrated leadership skills and ability to motivate and guide a team
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team
What We Offer
  • A competitive salary of AU$80,000 - AU$100,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • The chance to work with a leading luxury hotel brand
  • A dynamic and supportive work environment


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